I'm Getting 'LICENCE EXPIRED' with v4.10

[poundgirl]

I've tried restarting Hideaway a few times but it just keeps intermittently changing from CHECKING FOR LICENSE to LICENSE EXPIRED.

When I click on SHOW LICENSE KEY it says my expiry date is August 2022 though

[nick.bolton]

Can you PM me your license key? or send to nick.bolton@firetrust.com

[nick.bolton]

Actually, can you re-enter your key in again. That should fix it.

[poundgirl]

It lets me connect now but says LICENSE ENDS IN ABOUT ONE HOUR

[nick.bolton]

Ok, can you try and activate the key again.

[donhow]

I have exactly the same problem.
My licence key should expire 23rd July 2020, but after the update Hideaway says it has expired.
I have tried to enter the same key into the box that says activate a different key, but it says Maximum Activation Reached.
How do you reactivate the licence key?
Kind regards,
Don.

[poundgirl]

That's fixed it!

It's changed now to LICENSE ENDS IN ABOUT 2 YEARS

Thanks Nick

[nick.bolton]

Can you PM me your license key and I'll reset it, or email nick.bolton@firetrust.com
We had a 20 minute window where this might have happened for some people.

[nick.bolton]

@poungirl - great - thanks for letting me know. Sorry about the problem. We had to do this update and we were aware there might be a few people we affected during the 20 mins.

[poundgirl]

I got that same MAXIMUM ACTIVATION REACHED message when I tried doing that before posting here but it worked when I just did it again on Nick's suggestion

And no worries Nick!

[g6radio]

Sunday june 21 2020

2 install HA 2 different computers

1 states license expires in 6 days

Other PC states license expires in about 1 month

Purchased early august 2019.

Any info appreciated.

tnx

[nick.bolton]

Yikes, that's not meant to happen.

Can you enter this test key ZBRY-FS4S-NAPJ and then your own again, and see if that helps?

[g6radio]

Yep that fixed it tnx

[spangle]

Just to note that I had the same license expiry message with Hideaway v4.10.2 but re-entering the license code solved it

[nick.bolton]

Yes sorry, it's a thing we'll fix in the next update.