Mail Washer error msg?

Whether you're a MailWasher veteran or complete newbie, all users are welcome to get together. Discussions include usage and possible problems.
smartdog
Mystified Moa
Posts: 8
Joined: Mon Sep 22, 2008 11:44 am

Mail Washer error msg?

Mon Sep 22, 2008 11:47 am

I am trying to "reply to" an email in Mailwasher on a new installation. But I am getting this error:
MailWasher Pro could not launch email client. there might be no email client setup to handle mailto URLS

Can someone help please. So far everything else works fine.
User avatar
stan_qaz
Omniscient Kiwi
Location: Gilbert, Arizona
Posts: 8671
Joined: Fri Jul 25, 2008 5:13 am

Re: Mail Washer error msg?

Mon Sep 22, 2008 12:43 pm

Check your Windows settings to make sure you have a default mail client set there, MW asks Windows to launch the mail program and if Windows hasn't been told what to do you get the error you are seeing.
smartdog
Mystified Moa
Posts: 8
Joined: Mon Sep 22, 2008 11:44 am

Re: Mail Washer error msg?

Mon Sep 22, 2008 12:49 pm

stan_qaz wrote:Check your Windows settings to make sure you have a default mail client set there, MW asks Windows to launch the mail program and if Windows hasn't been told what to do you get the error you are seeing.
But, MW will launch my Outlook Express as my default email program if I ask it to in other ways. Just not for a reply to directly from MW. This is what I don't understand.

Also, in windows I do have Outlook Express set as my default email program.
User avatar
stan_qaz
Omniscient Kiwi
Location: Gilbert, Arizona
Posts: 8671
Joined: Fri Jul 25, 2008 5:13 am

Re: Mail Washer error msg?

Mon Sep 22, 2008 4:06 pm

Different things, the launch after processing uses a different method than the quick reply.

This might explain it better, I'm not a windows user.

http://wiki.castlecops.com/MailWasher_P ... browser.3F
smartdog
Mystified Moa
Posts: 8
Joined: Mon Sep 22, 2008 11:44 am

Re: Mail Washer error msg?

Mon Sep 22, 2008 4:31 pm

stan_qaz wrote:Different things, the launch after processing uses a different method than the quick reply.

This might explain it better, I'm not a windows user.

http://wiki.castlecops.com/MailWasher_P ... browser.3F
stan: My settings as they describe it in that section you sent me too are fine also as they recommend. :?
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14213
Joined: Mon Jun 13, 2005 6:27 pm

Re: Mail Washer error msg?

Mon Sep 22, 2008 6:02 pm

I'm surprised seeing this when Outlook Express is the default program.

Close MailWasher so it's not running, then try running this Registry patch, answer Yes to import into the Windows Registry, and try a Quick Reply again.
http://home.xtra.co.nz/hosts/nickbolton ... UseOld.zip

This uses an older method of performing the quick reply, which hopefully solves the problem.

Thanks
smartdog
Mystified Moa
Posts: 8
Joined: Mon Sep 22, 2008 11:44 am

Re: Mail Washer error msg?

Tue Sep 23, 2008 2:55 am

rusticdog wrote:I'm surprised seeing this when Outlook Express is the default program.

Close MailWasher so it's not running, then try running this Registry patch, answer Yes to import into the Windows Registry, and try a Quick Reply again.
http://home.xtra.co.nz/hosts/nickbolton ... UseOld.zip

This uses an older method of performing the quick reply, which hopefully solves the problem.

Thanks
rusticdog: I'll try this fix this afternoon, and get back to you. Hopefully this will give a solution ;)

edited to add: I've tried this patch and it seems to be working! Thanks so much rusticdog! :D

Return to “Troubleshooting and Help for MailWasher 5 and 6”