I'm having the experience of Washing emails marked for deletion and having them still appear in the list, although they're no longer on the server (they disappear when I check for new mail) and they don't show up in the Recycle Bin. Any ideas?
Aj
Washed deleted email still there
- rusticdog
- Firetrust Monkey
Post
Re: Washed deleted email still there
Hey there
When the emails still appear in the list, do they have this odd double up appearance, where they are over layed on top of other emails ?
For the Recycle Bin, is you select the date drop down and choose "All Time" do they show up ?
When the emails still appear in the list, do they have this odd double up appearance, where they are over layed on top of other emails ?
For the Recycle Bin, is you select the date drop down and choose "All Time" do they show up ?
- allangjohnson
- Travelling Tuatara
Post
Re: Washed deleted email still there
No to both questions. There was another email in the recycle bin when I just checked (auto-deleted), and when I selected "All Time," it disappeared!
AJ
AJ
- rusticdog
- Firetrust Monkey
Post
Re: Washed deleted email still there
Odd. Go Help >> Send Support Logs >> enter beta as the Ticket Number >> Send Logs.
Will check it out
Will check it out
- rusticdog
- Firetrust Monkey
Post
Re: Washed deleted email still there
Ah, I think I know what this is. If you have 10 emails in the list, say all marked for delete, are any of these emails being deleted through another medium before you push Wash Mail ?
For example, here's edited excerpt from logs
But then when we look at the server log, there was no email to delete.
So the short version, is that the message list when you press Wash Mail, isn't matching the message list on the server, so there's no email to delete.
For example, here's edited excerpt from logs
Code: Select all
07-09-2010 10:42:51.500 MWPUI Wash mail clicked
07-09-2010 10:42:51.500 MWPUI Looking through emails in grid
07-09-2010 10:42:51.500 MWPUI Adding to deletion list: 90ea5df5c19c8bde44a0c81bbdd8011b Subject: Edit McEdit, Editlina McEdit , Highlands Fest, Crooked Still
07-09-2010 10:42:51.515 MWPUI Number of messages to delete: 1
07-09-2010 10:42:51.515 MWPUI Delete thread initiated for account mail.edit.edit
07-09-2010 10:42:51.531 MWPUI Update corpus thread started
07-09-2010 10:42:51.531 MWPUI Updating 1 item(s)
07-09-2010 10:42:51.531 MWPUI Calling DoAssignCorpusItems
07-09-2010 10:42:51.531 MWPUI DoAssignCorpusItems complete
07-09-2010 10:42:51.531 MWPUI Starting compile filter thread
07-09-2010 10:42:51.562 MWPUI Updating corpus thread finished
07-09-2010 10:42:51.937 MWPUI Filter successfully build
07-09-2010 10:42:52.593 MWPUI Delete finished for mail.edit.edit
But then when we look at the server log, there was no email to delete.
Code: Select all
07-09-2010 10:42:51.562 Info MWP_POP3::Connect result=Gordano Messaging Suite POP3 server ready
07-09-2010 10:42:51.562 Info C: USER edit
07-09-2010 10:42:51.578 Info S: +OK editis welcome.
07-09-2010 10:42:51.578 Info C: PASS *******
07-09-2010 10:42:52.171 Info S: +OK mailbox locked
07-09-2010 10:42:52.171 Info C: STAT
07-09-2010 10:42:52.187 Info S: +OK 0 0
07-09-2010 10:42:52.187 Info STAT count = 0 size = 0
07-09-2010 10:42:52.187 Info C: LIST
07-09-2010 10:42:52.203 Info S: +OK 0 messages 0 (octets)
07-09-2010 10:42:52.375 Info LIST count = 0
07-09-2010 10:42:52.375 Info LIST count=0
07-09-2010 10:42:52.375 Info C: CAPA
07-09-2010 10:42:52.375 Info CAPA
07-09-2010 10:42:52.390 Info S: +OK Capability list follows
07-09-2010 10:42:52.578 Info QUIT Acct-1480608737
07-09-2010 10:42:52.578 Info C: QUIT
So the short version, is that the message list when you press Wash Mail, isn't matching the message list on the server, so there's no email to delete.
- allangjohnson
- Travelling Tuatara
Post
Re: Washed deleted email still there
Yes - for these first few days I've been running my 6.54 MW alongside to compare how filters get applied to see which ones to bring over. And some of those filters are auto-deleting. Thanks for clearing this up.
AJ
AJ