Washed deleted email still there

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allangjohnson
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Washed deleted email still there

Sat Jul 10, 2010 2:45 am

I'm having the experience of Washing emails marked for deletion and having them still appear in the list, although they're no longer on the server (they disappear when I check for new mail) and they don't show up in the Recycle Bin. Any ideas?

Aj
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rusticdog
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Re: Washed deleted email still there

Sat Jul 10, 2010 2:56 am

Hey there

When the emails still appear in the list, do they have this odd double up appearance, where they are over layed on top of other emails ?

For the Recycle Bin, is you select the date drop down and choose "All Time" do they show up ?
allangjohnson
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Re: Washed deleted email still there

Sat Jul 10, 2010 3:08 am

No to both questions. There was another email in the recycle bin when I just checked (auto-deleted), and when I selected "All Time," it disappeared!

AJ
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rusticdog
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Re: Washed deleted email still there

Sat Jul 10, 2010 3:14 am

Odd. Go Help >> Send Support Logs >> enter beta as the Ticket Number >> Send Logs.

Will check it out
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rusticdog
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Re: Washed deleted email still there

Sat Jul 10, 2010 3:35 am

Ah, I think I know what this is. If you have 10 emails in the list, say all marked for delete, are any of these emails being deleted through another medium before you push Wash Mail ?


For example, here's edited excerpt from logs

Code: Select all

07-09-2010 	10:42:51.500	MWPUI                   	Wash mail clicked
07-09-2010 	10:42:51.500	MWPUI                   	Looking through emails in grid
07-09-2010 	10:42:51.500	MWPUI                   	Adding to deletion list: 90ea5df5c19c8bde44a0c81bbdd8011b Subject: Edit McEdit, Editlina McEdit , Highlands Fest, Crooked Still
07-09-2010 	10:42:51.515	MWPUI                   	Number of messages to delete: 1
07-09-2010 	10:42:51.515	MWPUI                   	Delete thread initiated for account mail.edit.edit
07-09-2010 	10:42:51.531	MWPUI                   	Update corpus thread started
07-09-2010 	10:42:51.531	MWPUI                   	Updating 1 item(s)
07-09-2010 	10:42:51.531	MWPUI                   	Calling DoAssignCorpusItems
07-09-2010 	10:42:51.531	MWPUI                   	DoAssignCorpusItems complete
07-09-2010 	10:42:51.531	MWPUI                   	Starting compile filter thread
07-09-2010 	10:42:51.562	MWPUI                   	Updating corpus thread finished
07-09-2010 	10:42:51.937	MWPUI                   	Filter successfully build
07-09-2010 	10:42:52.593	MWPUI                   	Delete finished for mail.edit.edit

But then when we look at the server log, there was no email to delete.

Code: Select all

07-09-2010 10:42:51.562	Info	MWP_POP3::Connect result=Gordano Messaging Suite POP3 server ready
07-09-2010 10:42:51.562	Info	C: USER edit
07-09-2010 10:42:51.578	Info	S: +OK editis welcome.
07-09-2010 10:42:51.578	Info	C: PASS *******
07-09-2010 10:42:52.171	Info	S: +OK mailbox locked
07-09-2010 10:42:52.171	Info	C: STAT
07-09-2010 10:42:52.187	Info	S: +OK 0 0
07-09-2010 10:42:52.187	Info	STAT count = 0  size = 0
07-09-2010 10:42:52.187	Info	C: LIST
07-09-2010 10:42:52.203	Info	S: +OK 0 messages 0 (octets)
07-09-2010 10:42:52.375	Info	LIST  count = 0
07-09-2010 10:42:52.375	Info	LIST count=0
07-09-2010 10:42:52.375	Info	C: CAPA
07-09-2010 10:42:52.375	Info	CAPA
07-09-2010 10:42:52.390	Info	S: +OK Capability list follows
07-09-2010 10:42:52.578	Info	QUIT Acct-1480608737
07-09-2010 10:42:52.578	Info	C: QUIT

So the short version, is that the message list when you press Wash Mail, isn't matching the message list on the server, so there's no email to delete.
allangjohnson
Travelling Tuatara
Posts: 48
Joined: Fri Jul 09, 2010 9:15 am

Re: Washed deleted email still there

Sat Jul 10, 2010 3:37 am

Yes - for these first few days I've been running my 6.54 MW alongside to compare how filters get applied to see which ones to bring over. And some of those filters are auto-deleting. Thanks for clearing this up.

AJ

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