Auto delete based on Spam rating not always working

[krazykanuck]

I have the auto delete set to -100 but am getting the odd email that is not deleting.
Have one now where learning is -9, origin is -200 total -209 but it did not delete.

[stan_qaz]

If there is nothing in the error tab rusticdog may be interested in the logs, anything there related to the delete?

[Sidewinder]

Go to Help, Send Support Logs, add a brief description of the issue, refer to this topic and put Chris in the ticket number.

[krazykanuck]

I didn't see anything in the logs but not sure which logs I might see something in.

Does it matter if the email is in the inbox?
I washed the mail so it was deleted.
I can wait till I get another one and send the logs at that time if it makes more sense.

Thanks

[stan_qaz]

Logs are only sent for the current day so you'd have to have seen the problem the day you send in the logs.

Don't forget to put in a link to this topic when you send the logs along.

[krazykanuck]

Done

[rusticdog]

Done

Update to the latest version, it looks like your using 1.0.6....1.0.10 had a fix for AutoDelete failing if the FirstAlert lookup fails.

The email you said was received at 9:52, and from the FirstAlert logs.

Code: Select all

08-17-2010 09:56:06.470	Info	FIRST ALERT  SUBMISSION  FAILED EXCEPTION INITIAL ATTEMPT SendRequest() Unknown exception
08-17-2010 09:56:06.470	Info	FIRST ALERT  ObjectThreadMethod() DISCONNECT  FROM FIRST ALERT Unknown exception
08-17-2010 09:56:06.470	Info	FT_FirstAlertQue::FAdisconnect(FirstAlert) - DISCONNECT FROM FIRST ALERT FT_FirstAlertQue::ObjectThreadMethod() StdException - Socket Closed
08-17-2010 09:56:06.470	Info	Successfully disconnected from CFS...
08-17-2010 09:56:06.470	Info	FIRST ALERT  FAILED EXCEPTION GETTING RESPONSE ObjectThreadMethod() Unknown exception

We're up to 1.0.15 now too, just released...
http://forum.firetrust.com/viewtopic.php?f=50&t=7103

[rusticdog]

I forgot to add, you may as well disable Protocol Logging under Help, there's no point with that extra logging going on.

[krazykanuck]

Thanks

Is there a problem with the check for updates process.
I ran it and it said I was up to date but obviously I'm not.

[rusticdog]

Yeah it's been flakey in some earlier versions, but I would expect it to work fine once you've installed the 1.0.15