1. Mailwasher starts, minimised to the system tray
2. Double click on system tray icon to open Mailwasher and get the following error message:
Code: Select all
Error
An internal error has occurred: Cryptic error message H835
(Note: You have not done anything wrong)
Code: Select all
The Learning features of MailWasher Pro have been disabled due to the following error: Cannot open file "C:\Users\username\AppData\Roaming\MailwasherPro\Training\Training archive - junk.rot135". The process cannot access the file because it is being used by another process
3. I click on the X on the Mailwasher window. It minimises to the system tray but leaves behind a partially rendered form with the title "MainForm". I cliclk on the X on this form and MailWasher shuts down.
I have tried deleting the rot135 file, deleting the Training folder, deleting the MailWasher appdata folder, reinstalling MailWasher, removing all MailwWasher registry entries in HKCU\Software and HKLM\Software then reinstalling, all without success. I did a search here and noted that others have had the problem but not had it resolved so I am posting this information in the hope that someone will be able to provide a solution. I have also emailed this information to tech support.