Nothing works - cannot save accounts

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
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michaelkenward
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Location: West Sussex
Posts: 276
Joined: Thu Oct 23, 2008 10:59 pm

Nothing works - cannot save accounts

Mon Sep 17, 2012 8:50 pm

This morning bought the email about version 0.4.

Downloaded and installed, but it gives an "error" at the final step of saving an account. No explanation just "error".

I cannot get any joy out of http://node.mailwasher.me/ "Unable to connect".

Maybe that is the problem.

Tried two different accounts. Different email systems. To check for anything odd with the email at my end. Same result. Mailwasher is dead.
MK
MW Pro 7.5.0 Lifetime licence.
Android 1.4 on Asus Nexus 7 and LG Nexus 4

Windows 10 64-bit + Asus Z-170-K + Intel i5-6500 + 512GB Samsung SM951 M.2 PCI-e AHCI SSD + Corsair 16GB DDR4 Red Vengeance LPX 2400MHz Memory
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nick.bolton
The Big Cheese
Posts: 1972
Joined: Thu Aug 28, 2008 4:02 pm

Re: Nothing works - cannot save accounts

Mon Sep 17, 2012 10:30 pm

Sorry about this, looks like it's gone offline. Will need senior developer to look at this and unfortunately it's really late here so we'll get this working again in the morning. Of course when it's in final release we'll have it people to monitor it 24/7 (and what ever caused this to go offline - fixed)
Arjan
It begins with a single step
Posts: 1
Joined: Mon Sep 17, 2012 10:27 pm

Re: Nothing works - cannot save accounts

Mon Sep 17, 2012 10:32 pm

All

Downloaded the new Mailwasher Mobile 0.04 version this morning.
Thought every thing went well but when I tried to add my email account details there was a pop-up: index.html / error.

Does somebody has a clue?

BR
Arjan
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nick.bolton
The Big Cheese
Posts: 1972
Joined: Thu Aug 28, 2008 4:02 pm

Re: Nothing works - cannot save accounts

Mon Sep 17, 2012 10:33 pm

Yup, just posted that it's gone down unfortunately.
Sorry about this, looks like it's gone offline. Will need senior developer to look at this and unfortunately it's really late here so we'll get this working again in the morning. Of course when it's in final release we'll have it people to monitor it 24/7 (and what ever caused this to go offline - fixed)
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michaelkenward
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Location: West Sussex
Posts: 276
Joined: Thu Oct 23, 2008 10:59 pm

Re: Nothing works - cannot save accounts

Mon Sep 17, 2012 11:12 pm

Stuff happens.

Any chance of making the setup routine more forgiving?

As it stands now, I would lose all the details I have entered into the setup. If it could exit more gracefully, and save the settings, it might be less of a disaster when the meter ran out at your end.
MK
MW Pro 7.5.0 Lifetime licence.
Android 1.4 on Asus Nexus 7 and LG Nexus 4

Windows 10 64-bit + Asus Z-170-K + Intel i5-6500 + 512GB Samsung SM951 M.2 PCI-e AHCI SSD + Corsair 16GB DDR4 Red Vengeance LPX 2400MHz Memory
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nick.bolton
The Big Cheese
Posts: 1972
Joined: Thu Aug 28, 2008 4:02 pm

Re: Nothing works - cannot save accounts

Mon Sep 17, 2012 11:34 pm

Yes sure, in practice you wouldn't need to re-enter your settings at all, it's just we moved to a new server/database. Next version you'll create an account and sync settings from Malwasher Pro across mobile versions.
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michaelkenward
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Location: West Sussex
Posts: 276
Joined: Thu Oct 23, 2008 10:59 pm

Re: Nothing works - cannot save accounts

Tue Sep 18, 2012 5:58 am

nick.bolton wrote:Next version you'll create an account and sync settings from Malwasher Pro across mobile versions.
Neat.

Can't wait. I have only a dozen or so accounts to transfer! Not going to move that lot manually.

Mailwasher can become an android tool that lets me keep most of these accounts off the tablet for all but monitoring purposes.
MK
MW Pro 7.5.0 Lifetime licence.
Android 1.4 on Asus Nexus 7 and LG Nexus 4

Windows 10 64-bit + Asus Z-170-K + Intel i5-6500 + 512GB Samsung SM951 M.2 PCI-e AHCI SSD + Corsair 16GB DDR4 Red Vengeance LPX 2400MHz Memory
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nick.bolton
The Big Cheese
Posts: 1972
Joined: Thu Aug 28, 2008 4:02 pm

Re: Nothing works - cannot save accounts

Tue Sep 18, 2012 9:20 am

Ok, it's working again!
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michaelkenward
Guardian Gecko
Location: West Sussex
Posts: 276
Joined: Thu Oct 23, 2008 10:59 pm

Re: Nothing works - cannot save accounts

Tue Sep 18, 2012 9:29 pm

Not here.
MK
MW Pro 7.5.0 Lifetime licence.
Android 1.4 on Asus Nexus 7 and LG Nexus 4

Windows 10 64-bit + Asus Z-170-K + Intel i5-6500 + 512GB Samsung SM951 M.2 PCI-e AHCI SSD + Corsair 16GB DDR4 Red Vengeance LPX 2400MHz Memory
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michaelkenward
Guardian Gecko
Location: West Sussex
Posts: 276
Joined: Thu Oct 23, 2008 10:59 pm

Re: Nothing works - cannot save accounts

Tue Sep 18, 2012 10:21 pm

Back again.
MK
MW Pro 7.5.0 Lifetime licence.
Android 1.4 on Asus Nexus 7 and LG Nexus 4

Windows 10 64-bit + Asus Z-170-K + Intel i5-6500 + 512GB Samsung SM951 M.2 PCI-e AHCI SSD + Corsair 16GB DDR4 Red Vengeance LPX 2400MHz Memory
User avatar
nick.bolton
The Big Cheese
Posts: 1972
Joined: Thu Aug 28, 2008 4:02 pm

Re: Nothing works - cannot save accounts

Tue Sep 18, 2012 10:28 pm

yes, we'll get to the bottom of it tomorrow as we should have caught the problem this time
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michaelkenward
Guardian Gecko
Location: West Sussex
Posts: 276
Joined: Thu Oct 23, 2008 10:59 pm

Re: Nothing works - cannot save accounts

Tue Sep 18, 2012 10:30 pm

Gone again.

Is it me?

Or just too busy?
MK
MW Pro 7.5.0 Lifetime licence.
Android 1.4 on Asus Nexus 7 and LG Nexus 4

Windows 10 64-bit + Asus Z-170-K + Intel i5-6500 + 512GB Samsung SM951 M.2 PCI-e AHCI SSD + Corsair 16GB DDR4 Red Vengeance LPX 2400MHz Memory
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nick.bolton
The Big Cheese
Posts: 1972
Joined: Thu Aug 28, 2008 4:02 pm

Re: Nothing works - cannot save accounts

Wed Sep 19, 2012 4:03 am

Well, something is crashing it - and inconveniently in the middle of the night for us. We should be able to fix it today as it will be something related to someone doing something or their account.
daveadams
Travelling Tuatara
Posts: 43
Joined: Tue Sep 18, 2012 5:29 am

Re: Nothing works - cannot save accounts

Wed Sep 19, 2012 9:38 am

Probably me then, time difference seems to suggest my side of the globe, probably doesn't like my email address.

Dave
iPhone 5S IOS 8.1.2 (Not Jailbroken)
Samsung Galaxy Tab2, Android Version 4.0.4
Windows 7 Ultimate 64bit Laptop
Mail Washer Pro 2012 7.4.1
Mail Washer Mobile 2.0.0
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nick.bolton
The Big Cheese
Posts: 1972
Joined: Thu Aug 28, 2008 4:02 pm

Re: Nothing works - cannot save accounts

Wed Sep 19, 2012 9:58 am

Back up again and we've got an auto restart going if the server goes down

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