Unable to contact server

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
jcoillard
Rattled Rabbit
Posts: 4
Joined: Sun May 11, 2014 9:33 pm

Unable to contact server

Sun May 11, 2014 9:41 pm

Yesterday i turned off my Galaxy S4.
After restarting it, i receive notification for new messages but i can't login to MWP, message "Unable to connect server".
With MWP 7.3 on my home computer, no problem to connect and synchronize
I tried uninstall reinstall MWP Mobile : no changes
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nick.bolton
The Big Cheese
Posts: 1810
Joined: Thu Aug 28, 2008 4:02 pm

Re: Unable to contact server

Mon May 12, 2014 7:58 am

We're not seeing any issue here with our servers. Can you try and restart your phone again
jcoillard
Rattled Rabbit
Posts: 4
Joined: Sun May 11, 2014 9:33 pm

Re: Unable to contact server

Mon May 12, 2014 8:40 am

I restart my phone after uninstall MW MOBILE
Reinstall MW MOBILE no change, same message
Trying to create New account, impossible for the same reason
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Sidewinder
Weary Womble
Posts: 11678
Joined: Sun Mar 29, 2009 2:05 pm

Re: Unable to contact server

Mon May 12, 2014 9:05 am

jcoillard wrote:I restart my phone after uninstall MW MOBILE
Reinstall MW MOBILE no change, same message
Trying to create New account, impossible for the same reason
If you haven't accessed your account in the last 30 days it has been disabled. Email Nick with your address and he will delete your info on the server and then you can start over.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
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nick.bolton
The Big Cheese
Posts: 1810
Joined: Thu Aug 28, 2008 4:02 pm

Re: Unable to contact server

Mon May 12, 2014 9:24 am

the account looks ok, so must be something else
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nick.bolton
The Big Cheese
Posts: 1810
Joined: Thu Aug 28, 2008 4:02 pm

Re: Unable to contact server

Mon May 12, 2014 10:17 am

Apologies, I think we have a problem with one of our servers - looks to be a hardware failure. We'll remove it from service and fix it up today
jcoillard
Rattled Rabbit
Posts: 4
Joined: Sun May 11, 2014 9:33 pm

Re: Unable to contact server

Mon May 12, 2014 6:39 pm

Great thanks Nick it works fine now
In fact i don't take that from about the middle of the last week they were no new messages in MWMobile ... and regulalrly thre was a notificatio but no new messages
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nick.bolton
The Big Cheese
Posts: 1810
Joined: Thu Aug 28, 2008 4:02 pm

Re: Unable to contact server

Tue May 13, 2014 10:58 am

Are you on Android 4.4.2 - Kitkat? This version of MW Mobile won't work with Kitkat.
jcoillard
Rattled Rabbit
Posts: 4
Joined: Sun May 11, 2014 9:33 pm

Re: Unable to contact server

Tue May 13, 2014 9:13 pm

Yes i'm on Kitkat (4.4.2) and MWM seems to work correctly ... I'm using 11 accounts because of my diffreent activities, and "wash" works correctly.
Where is the problem with Kitkat ?
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nick.bolton
The Big Cheese
Posts: 1810
Joined: Thu Aug 28, 2008 4:02 pm

Re: Unable to contact server

Tue May 13, 2014 9:49 pm

Oh ok, we have to specify certain versions of Android and we released it before Kitkat was available, so quite a few people have not been able to run MW Mobile if they have Kitkat. Anyway we'll have a new test version tomorrow which we'll post here.

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