After license application, No daily digest report emails

Problems/tips/tricks with MailWasher Enterprise, Windows and Exchange
comporder1
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After license application, No daily digest report emails

Postby comporder1 Mon Sep 01, 2014 3:11 am

During our trial period, the daily digest report emails were sent to the users as expected. After we purchased a license and applied it, the email stopped being sent. Suggestions??

Carey
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nick.bolton
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Re: After license application, No daily digest report emails

Postby nick.bolton Thu Sep 04, 2014 11:59 am

Hi Carey

This is odd, but can you try and restart the MailWasher Enterprise Server service (Go to Run>>type 'services.msc')

Also, go to Settings>>Action, and put the logging on to 'High'. Then if you don't get the digest again (feel free to make it a shorter period so you can test this), then send us the logs from c:\Program Files\MailWasher Enterprise Server\Logs.
comporder1
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Re: After license application, No daily digest report emails

Postby comporder1 Mon Sep 08, 2014 3:07 am

I just restarted the service. I'll wait overnight to see if report goes through.
comporder1
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Re: After license application, No daily digest report emails

Postby comporder1 Thu Sep 11, 2014 11:41 am

The digest reports have not sent since I restarted the service Sunday. (I had it set to send once a day.) I will now set the logging to "High" and check the logs to see what happens.

Carey
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nick.bolton
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Re: After license application, No daily digest report emails

Postby nick.bolton Thu Sep 11, 2014 12:05 pm

Ok, send the logs to me nick.bolton@firetrust.com if you can't see the problem from them
comporder1
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Re: After license application, No daily digest report emails

Postby comporder1 Thu Sep 11, 2014 12:09 pm

I HAVE NEW INFO!

After watching the logs for a while, I noticed that one user was indeed receiving the digest report, and has been since the licence application. So I went to the user list web interface and noticed that he was the only user (of 10 users) marked as "active". So I select another user and checked the box to make them "active" and received this error - "Successfully updated user (Inactive) Max user license reached." We purchased the 10 user license, so there is an issue here. What should I do now?

Carey
comporder1
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Re: After license application, No daily digest report emails

Postby comporder1 Thu Sep 11, 2014 12:11 pm

Here is the line from the log file:

2014-09-10 19:03:58 [7844] Warning: LicenseManager::UserLicenseMax - Max reached(1, 1)
comporder1
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Re: After license application, No daily digest report emails

Postby comporder1 Thu Sep 11, 2014 12:13 pm

I just when to the settings -> license tab and saw that the "Subscription quantity:" was 1. So I hit "update subscription" and now it says "9999"
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nick.bolton
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Re: After license application, No daily digest report emails

Postby nick.bolton Thu Sep 11, 2014 12:14 pm

Ok, what is the email address you ordered the license with? I'll have to update it
comporder1
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Re: After license application, No daily digest report emails

Postby comporder1 Thu Sep 11, 2014 12:16 pm

User tab now allows me to make each user "active".

So was there an issue with my license info on your server?

Carey
comporder1
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Re: After license application, No daily digest report emails

Postby comporder1 Thu Sep 11, 2014 12:17 pm

nick.bolton wrote:Ok, what is the email address you ordered the license with? I'll have to update it


I will PM you the subscription email.
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nick.bolton
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Re: After license application, No daily digest report emails

Postby nick.bolton Thu Sep 11, 2014 12:20 pm

We do manually update the license once purchased so you can add the extra users, so I wanted to check yours was done but I couldn't find it since I don't know your email address or who it was purchased under - so I haven't changed anything.
comporder1
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Re: After license application, No daily digest report emails

Postby comporder1 Thu Sep 11, 2014 12:20 pm

nick.bolton wrote:Ok, what is the email address you ordered the license with? I'll have to update it


You are welcome to leave it at 9999 ;)

Carey
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nick.bolton
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Re: After license application, No daily digest report emails

Postby nick.bolton Thu Sep 11, 2014 12:21 pm

Ok :)
comporder1
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Re: After license application, No daily digest report emails

Postby comporder1 Thu Sep 11, 2014 12:30 pm

Thank you for your help Nick.

Have a look over at the suggested features forum section. I posted a few there several weeks ago.

Carey

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