I'm sure I screwed this up somehow
IPhone 5s
MW 2.0.0
I did a remove and then re-install during the login server outage
I am getting notifications from MW but cannot login , reset password or create a new account. Just the spinning circles
I probably screwed up ( or deleted ) my account. I just don't see how to start from scratch with a clean re install. Any ideas ?
Thanks! -David
more login problems
- David Bethel
- Student Sheep
- Contact:
- Location: Newport News, VA USA
- nick.bolton
- The Big Cheese
Post
Re: more login problems
Can you login/reset password at https://mailwasher.firetrust.com in your web browser?
- David Bethel
- Student Sheep
- Contact:
- Location: Newport News, VA USA
Post
Re: more login problems
Yes, the browser did take a password reset. The mobile device is not finding it. Thanks -David
- David Bethel
- Student Sheep
- Contact:
- Location: Newport News, VA USA
Post
Re: more login problems
Finally, GOT IT! Remove -> Full Cold Restart IPhone -> Re Install -> New Login Thanks! -David
- nick.bolton
- The Big Cheese
Post
Re: more login problems
Ok, good to hear. I imagine it was storing some info semi-permanently until you restarted your phone
- Ricky63
- Mystified Moa
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Re: more login problems
Nick,
I have the same problem since I upgrade to MW Mobile 2.0
It recognize my email address but not any passwords.
I followed the steps above, nothing.
Help will be appreciated.
I have the same problem since I upgrade to MW Mobile 2.0
It recognize my email address but not any passwords.
I followed the steps above, nothing.
Help will be appreciated.
- nick.bolton
- The Big Cheese
Post
Re: more login problems
Hi
What mobile device and operating system version are you using? ie Iphone 6 with IOS 8.1
What email accounts are you trying to connect with? ie gmail, yahoo, outlook.com etc?
What mobile device and operating system version are you using? ie Iphone 6 with IOS 8.1
What email accounts are you trying to connect with? ie gmail, yahoo, outlook.com etc?
- Ricky63
- Mystified Moa
Post
Re: more login problems
Sorry, should have mentioned that.
Galaxy S5 with Android 4.4.2
Using my local ISP - worked before like a charm.
Thanks,
Ricky
Galaxy S5 with Android 4.4.2
Using my local ISP - worked before like a charm.
Thanks,
Ricky
- nick.bolton
- The Big Cheese
Post
Re: more login problems
Ok, did you try and sync from MailWasher Pro? Or are you entering them manually? Can you try via the web browser at https://mailwasher.firetrust.com
- nick.bolton
- The Big Cheese
Post
Re: more login problems
Did you create a Firetrust Login? Or are you trying to login directly to the app with your email address and password? You need to create a Firetrust Login, then add your email accounts once you're in.
- Ricky63
- Mystified Moa
Post
Re: more login problems
Nick,
I tried direct on the phone.
I created a Firetrust Login after the installation.
Then when I tried to Login - wrong email or password.
I tried to reset but when I go to this site: https://mailwasher.firetrust.com , I get an error 'email already exist'.
Thanks
I tried direct on the phone.
I created a Firetrust Login after the installation.
Then when I tried to Login - wrong email or password.
I tried to reset but when I go to this site: https://mailwasher.firetrust.com , I get an error 'email already exist'.
Thanks
- nick.bolton
- The Big Cheese
Post
Re: more login problems
Ok, do this exactly
Go to https://mailwasher.firetrust.com/
Click on 'Login' , click the 'Reset Password' link
Enter your email address, and click 'Reset Password' button
You'll receive a new password to your email address.
Go back to 'Login' and login with your email address and new password just sent to you.
Go to https://mailwasher.firetrust.com/
Click on 'Login' , click the 'Reset Password' link
Enter your email address, and click 'Reset Password' button
You'll receive a new password to your email address.
Go back to 'Login' and login with your email address and new password just sent to you.
- VicNTC
- It begins with a single step
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Re: more login problems
I just went through the same thing... Samsung S4, Android 4.4, MW 2.0
MW stopped working earlier this week. Nothing I did on the device would allow me to login. Went to the web interface and reset my password.
Any combination I where tried to use special characters like !, #, $, % etc was rejected by MW Web.
Finally gave up and typed something in all lowercase and it let me proceed.
MW on S4 also accepted the PW and started working again.
Did something change that disallows special characters?
MW stopped working earlier this week. Nothing I did on the device would allow me to login. Went to the web interface and reset my password.
Any combination I where tried to use special characters like !, #, $, % etc was rejected by MW Web.
Finally gave up and typed something in all lowercase and it let me proceed.
MW on S4 also accepted the PW and started working again.
Did something change that disallows special characters?
- nick.bolton
- The Big Cheese
Post
Re: more login problems
Thanks for the feedback. We'll need to track down these problems somehow, but we do allow passwords with these characters. I just created a password with !#$% and it works fine to login with.
- Ricky63
- Mystified Moa
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Re: more login problems
Nick,
That worked this time, did not work before!
Thanks very much for your support.
Regards,
Ricky
That worked this time, did not work before!
Thanks very much for your support.
Regards,
Ricky