"Unable to contact server"

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
johnnysaint
Student Sheep
Posts: 15
Joined: Wed Sep 17, 2008 9:49 am

"Unable to contact server"

Tue Apr 21, 2015 4:27 am

Everything was working fine this morning but for the last 2 hours I've been getting "unable to contact server".

Are you having problems with the server or is it at my end?

Thanks.
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nick.bolton
The Big Cheese
Posts: 1788
Joined: Thu Aug 28, 2008 4:02 pm

Re: "Unable to contact server"

Tue Apr 21, 2015 8:48 am

Looks like everything is ok from our side. Can you access it via your web browser at https://mailwasher.firetrust.com ?
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Sidewinder
Weary Womble
Posts: 11678
Joined: Sun Mar 29, 2009 2:05 pm

Re: "Unable to contact server"

Tue Apr 21, 2015 9:31 am

Not seen any problems here today.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
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johnnysaint
Student Sheep
Posts: 15
Joined: Wed Sep 17, 2008 9:49 am

Re: "Unable to contact server"

Tue Apr 21, 2015 9:59 am

No, I can't access it via the web browser either.
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nick.bolton
The Big Cheese
Posts: 1788
Joined: Thu Aug 28, 2008 4:02 pm

Re: "Unable to contact server"

Tue Apr 21, 2015 10:05 am

Hmm, odd. But you can access any other website obviously? Is this on your mobile or desktop computer? Can you try a different PC?
johnnysaint
Student Sheep
Posts: 15
Joined: Wed Sep 17, 2008 9:49 am

Re: "Unable to contact server"

Tue Apr 21, 2015 10:10 am

I can access it on my PC.

On my mobile device I get the error using the app and also the link you posted earlier via a browser. I can access other websites via a browser on my mobile device.
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nick.bolton
The Big Cheese
Posts: 1788
Joined: Thu Aug 28, 2008 4:02 pm

Re: "Unable to contact server"

Tue Apr 21, 2015 10:19 am

Can you access other secure websites on your mobile at the moment? Like those which start with https instead of http

Which mobile phone is it?
johnnysaint
Student Sheep
Posts: 15
Joined: Wed Sep 17, 2008 9:49 am

Re: "Unable to contact server"

Tue Apr 21, 2015 10:22 am

I can access other secure websites on my mobile device. I'm using a Nexus 7 (2012)tablet.
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nick.bolton
The Big Cheese
Posts: 1788
Joined: Thu Aug 28, 2008 4:02 pm

Re: "Unable to contact server"

Tue Apr 21, 2015 10:26 am

I wonder if it's a temporary routing problem with your mobile provider then. If you're connected via wifi and on the same network as your computer then it should work. If you're connecting through 3G or 4G then there might be a temporary problem with the providers network.
johnnysaint
Student Sheep
Posts: 15
Joined: Wed Sep 17, 2008 9:49 am

Re: "Unable to contact server"

Tue Apr 21, 2015 10:30 am

I'm currently connected via wifi on the same network as my PC. Earlier I was attempting to connect with 3G. Neither work on the mobile device.
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nick.bolton
The Big Cheese
Posts: 1788
Joined: Thu Aug 28, 2008 4:02 pm

Re: "Unable to contact server"

Tue Apr 21, 2015 10:33 am

We've got an old version of MW Mobile - can you access this website https://node.mailwasher.me ?

Don't worry about trying to use it, as we'll be shutting it down soon - I just want to know if you can access it.
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nick.bolton
The Big Cheese
Posts: 1788
Joined: Thu Aug 28, 2008 4:02 pm

Re: "Unable to contact server"

Tue Apr 21, 2015 10:36 am

Sorry use this instead http://node.mailwasher.me/#start
johnnysaint
Student Sheep
Posts: 15
Joined: Wed Sep 17, 2008 9:49 am

Re: "Unable to contact server"

Tue Apr 21, 2015 10:41 am

I can open the webpage but I'm not sure what my Mailwasher ID is. I usually login with my mail address.
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nick.bolton
The Big Cheese
Posts: 1788
Joined: Thu Aug 28, 2008 4:02 pm

Re: "Unable to contact server"

Tue Apr 21, 2015 10:44 am

Yes, it's an old login system which we're no longer using. We're a bit stumped why it's not working for you then, because it's working everywhere else and nothing has changed on our servers. I'll have a chat to the developers and see if we can figure it out
johnnysaint
Student Sheep
Posts: 15
Joined: Wed Sep 17, 2008 9:49 am

Re: "Unable to contact server"

Tue Apr 21, 2015 10:45 am

Ok, thanks Nick.

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