Loading Error
- tiger1john
- Student Sheep
Post
Loading Error
Please help. I can no longer load Hideaway. It hangs at a "Loading Rules" screen.
- rusticdog
- Firetrust Monkey
Post
Re: Loading Error
Hi there
If you quit HideAway from the System Tray >> right click icon >> Quit. Then restart, does it load ?
Thanks
If you quit HideAway from the System Tray >> right click icon >> Quit. Then restart, does it load ?
Thanks
- tiger1john
- Student Sheep
Post
Re: Loading Error
Nope. Quitting and reloading, rebooting the PC - nada.
I tried reinstalling and it did not fix the issue. I don't know if this could affect this: I bought 3 licenses. When I made the 2nd install I used the file I had initially downloaded. There was no request to enter a license key on the 2nd install. Any link? I get the "Loading rules" hanging error on both PCs.
I tried a fresh install after deleting the Appdata folder ( I cannot remember its name now) but that did not help.
I tried reinstalling and it did not fix the issue. I don't know if this could affect this: I bought 3 licenses. When I made the 2nd install I used the file I had initially downloaded. There was no request to enter a license key on the 2nd install. Any link? I get the "Loading rules" hanging error on both PCs.
I tried a fresh install after deleting the Appdata folder ( I cannot remember its name now) but that did not help.
- TrustFire
- βeta Tester
- Location: 127.0.0.1
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Re: Loading Error
Did you try running HideAway after temporarily disabling your security system?tiger1john wrote:Please help. I can no longer load Hideaway. It hangs at a "Loading Rules" screen.
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- rusticdog
- Firetrust Monkey
Post
Re: Loading Error
Try deleting C:\Users\[your username]\AppData\Roaming\Firetrust\Engine\Local Storage\ and running HideAway again, that'll force you to logon again.
- tiger1john
- Student Sheep
Post
Re: Loading Error
Thanks for the replies. No - I have no tried running it without the my anti-virus being enabled, I will check that. Good idea thanks.
I have already tried the route of deleting <<C:\Users\[your username]\AppData\Roaming\Firetrust\Engine\Local Storage\>> but to no avail.
It did work to initially, it just stopped working after a couple of days. It is a great app, very simple to use, just need to iron out this issue. Thanks for your support.
I have already tried the route of deleting <<C:\Users\[your username]\AppData\Roaming\Firetrust\Engine\Local Storage\>> but to no avail.
It did work to initially, it just stopped working after a couple of days. It is a great app, very simple to use, just need to iron out this issue. Thanks for your support.
- TrustFire
- βeta Tester
- Location: 127.0.0.1
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In my case, the security component was my Firewall which was hampering the HideAway installation.
Re: Loading Error
It would more likely be the HIPS component - once you identify the security component, you could create an exception for HideAway.tiger1john wrote:Thanks for the replies. No - I have no tried running it without the my anti-virus being enabled, I will check that. Good idea thanks.
In my case, the security component was my Firewall which was hampering the HideAway installation.
MailWasher Pro (βeta) | Windows 11 Enterprise LTSC (22H2) | The Bat! Professional (βeta) | Windows 10 Firewall Control (βeta) | ESET Endpoint Antivirus (βeta) | nVIDIA GeForce (GTX 1060) | WebView2 Runtime (118.0.2088.61) | .NET Framework (4.8.1)
- rusticdog
- Firetrust Monkey
Post
Re: Loading Error
Yeah it does sound like Firewall blocking, if you let us know what flavour software firewall you're using, will find a link to show how to create exception. I will too get programmers to create a logging version tomorrow that might tell us more.
- tiger1john
- Student Sheep
- rusticdog
- Firetrust Monkey
Post
Re: Loading Error
Great, try this then http://windows.microsoft.com/en-nz/wind ... s-firewall and Add HideAway.exe as an exception. I'd expect that particular Firewall to work out of the box though, so not hopeful it'll fix.
- TrustFire
- βeta Tester
- Location: 127.0.0.1
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Re: Loading Error
Just an heads up . . . . . . . . . . . . . I use the native Windows Firewall built into the 8.1 Update 3, myself - since it is quite difficult to operate, have been using the free variant of Windows Firewall Control (a front-end GUI with an extremely light footprint, for the Microsoft firewall - makes it much easier to manage.)
MailWasher Pro (βeta) | Windows 11 Enterprise LTSC (22H2) | The Bat! Professional (βeta) | Windows 10 Firewall Control (βeta) | ESET Endpoint Antivirus (βeta) | nVIDIA GeForce (GTX 1060) | WebView2 Runtime (118.0.2088.61) | .NET Framework (4.8.1)
- tiger1john
- Student Sheep
Post
Re: Loading Error
No joy Switching off anti-virus, adding program to firewall, no difference. Still hanging on loading.
- rusticdog
- Firetrust Monkey
Post
Re: Loading Error
Keen for a remote session using TeamViewer ? I got my logging version but it's a funky thing to use, needs Chrome and swapping out some EXEs.
Adding logging into the regular EXE is in the works, but not feasible right now.
Adding logging into the regular EXE is in the works, but not feasible right now.