Can't install under Windows 10
- alan1951
- Student Sheep
Post
Can't install under Windows 10
I uninstalled Hideaway before updating to Windows 10 & now I can't re-install it. The installation process gets as far as "Downloading Firetrust UI" and hangs. Have tried several times, after restarting PC, and it gets to same point each time & hangs
- rusticdog
- Firetrust Monkey
Post
Re: Can't install under Windows 10
That sounds like your AV/Firewall is blocking the installer internet access to download the rest of the application. What security software are you running on the machine ?
- alan1951
- Student Sheep
Post
Re: Can't install under Windows 10
Just using the standard Microsoft Windows firewallrusticdog wrote:That sounds like your AV/Firewall is blocking the installer internet access to download the rest of the application. What security software are you running on the machine ?
- TrustFire
- βeta Tester
- Location: 127.0.0.1
Post
Re: Can't install under Windows 10
Please check the rules for permission to the HideAway installer!alan1951 wrote:Just using the standard Microsoft Windows firewallrusticdog wrote:That sounds like your AV/Firewall is blocking the installer internet access to download the rest of the application. What security software are you running on the machine ?
MailWasher Pro (βeta) | Windows 11 Enterprise LTSC (22H2) | The Bat! Professional (βeta) | Windows 10 Firewall Control (βeta) | ESET Endpoint Antivirus (βeta) | nVIDIA GeForce (GTX 1060) | WebView2 Runtime (118.0.2088.61) | .NET Framework (4.8.1)
- alan1951
- Student Sheep
- TrustFire
- βeta Tester
- Location: 127.0.0.1
Post
Re: Can't install under Windows 10
Did you reboot the system, after turning off the firewall?
MailWasher Pro (βeta) | Windows 11 Enterprise LTSC (22H2) | The Bat! Professional (βeta) | Windows 10 Firewall Control (βeta) | ESET Endpoint Antivirus (βeta) | nVIDIA GeForce (GTX 1060) | WebView2 Runtime (118.0.2088.61) | .NET Framework (4.8.1)
- rusticdog
- Firetrust Monkey
Post
Re: Can't install under Windows 10
Does this link work for you ? It's the file HideAway install is trying to download.
http://cdn.firetrust.com/downloads/hide ... _setup.exe
http://cdn.firetrust.com/downloads/hide ... _setup.exe
- nick.bolton
- The Big Cheese
Post
Re: Can't install under Windows 10
Try restart computer and right click on installation icon and select 'Run as Administrator'. Although I can't see why it wouldn't be working - I just installed it here to check there were no problems generally.
- alan1951
- Student Sheep
Post
Re: Can't install under Windows 10
It looks like I had some kind of virus as other programs were also being blocked, but not by the firewall. All sorted now. Thanks for your help
- rusticdog
- Firetrust Monkey
Post
My apologies if that was legitimate.
Re: Can't install under Windows 10
Oh, was that where someone posted yesterday the program used ? I thought it was a spam post and removed the user/post.alan1951 wrote:It looks like I had some kind of virus as other programs were also being blocked, but not by the firewall. All sorted now. Thanks for your help
My apologies if that was legitimate.