MAILWASHER PRO STUCK

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
signtech
It begins with a single step
Posts: 1
Joined: Thu Apr 15, 2021 4:12 am

MAILWASHER PRO STUCK

Thu Apr 15, 2021 6:45 am

I’m a newbie to this forum and I’m experiencing an issue with pro version 7.12.29 since yesterday. The app is not showing that is downloading spam or any email, it seems that is stuck showing emails on the windows of three days ago. If I have to reinstall would I loose all the configuration on email of more than 2 years?
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rusticdog
Firetrust Monkey
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Posts: 15454
Joined: Mon Jun 13, 2005 6:27 pm

Re: MAILWASHER PRO STUCK

Thu Apr 15, 2021 2:33 pm

When you uninstall you would be prompted to keep your data files, if you answered No, then you would lose all settings/accounts etc..

Try first installing this version, it will install fine over the top
http://cdn.firetrust.com/downloads/mail ... _12_54.exe

If that's no good, let me know and we'll see about getting some logs to figure out why MW has gotten stuck

Cheers

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