Something is wrong with Mailwasher and I don't know how to troubleshoot. I am attaching a screen shot that I took that shows Mailwasher has 147 emails but Thunderbird says there are no new messages. My email has been down for a while (the server blocked the IP address for too many failed tries to access). Anyway, I can't download those 147 emails. I have deleted MW and reinstalled it several times. I don't know what to do next.
I tried to highlight the information I just wrote about the numbers not matching but I couldn't. There is some personal information I couldn't black out. Please ignore it!!!!
Thanks for any help.
Mailwasher not working
-
garfld
- Travelling Tuatara
- gingbat
- Least Evil Firetrust Employee
Post
Re: Mailwasher not working
Yes, it's very frustrating for sure, however sorry but no, there is no way MW can hold your emails, that is not the way it works... it does not download the mail then pass it along to your email client, all it does is show you what is on the mail server, then you delete any unwanted emails, then you open (or MW opens) your email client, then you click send/receive or get mail to download any mail MW did not delete.
Most importantly, although it appears MW sends mail to your email program, it does not....Mailwasher never ever sends, transfers or moves any email on to your email program.
- Mail arrives on the mail server.
- Mailwasher checks for new mail on the mail server and displays it. The email will remain on the mail server.
- Mailwasher deletes the unwanted mail from the mail server.
- Good remaining mail stays on the mail server.
- Your email program starts and downloads the remaining email from the mail server all by itself.
You see Mailwasher is not involved in the process getting the email from the mail server to your email program.
If your email program cannot download mail, try closing MWPro, (as possibly the mail server does not like 2 email programs accessing the mail server within XX seconds) waiting a min, then downloading it with your email program like normal.
If this is no better, then there must be a problem either with your mail server, or email programs setup.... check for any rules or filters in your email program that may be preventing the download, and ensure you are checking the same accounts in your email program that you are in MW.....
Note also, that If using POP in TBird, possibly those emails are already downloaded and have been left on the server by TBird?
Most importantly, although it appears MW sends mail to your email program, it does not....Mailwasher never ever sends, transfers or moves any email on to your email program.
- Mail arrives on the mail server.
- Mailwasher checks for new mail on the mail server and displays it. The email will remain on the mail server.
- Mailwasher deletes the unwanted mail from the mail server.
- Good remaining mail stays on the mail server.
- Your email program starts and downloads the remaining email from the mail server all by itself.
You see Mailwasher is not involved in the process getting the email from the mail server to your email program.
If your email program cannot download mail, try closing MWPro, (as possibly the mail server does not like 2 email programs accessing the mail server within XX seconds) waiting a min, then downloading it with your email program like normal.
If this is no better, then there must be a problem either with your mail server, or email programs setup.... check for any rules or filters in your email program that may be preventing the download, and ensure you are checking the same accounts in your email program that you are in MW.....
Note also, that If using POP in TBird, possibly those emails are already downloaded and have been left on the server by TBird?