BT email account

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
ib12
Mystified Moa
Posts: 5
Joined: Wed Jan 02, 2019 6:29 am

BT email account

Wed Jan 02, 2019 6:38 am

Cannot set up a BT email account on Mobile Mailwasher. Either get error for incorrect password or doesn't exist. Any suggestions?
User avatar
nick.bolton
The Big Cheese
Posts: 1761
Joined: Thu Aug 28, 2008 4:02 pm

Re: BT email account

Wed Jan 02, 2019 8:54 am

Sorry, try again now as we had a server issue there for a while.
ib12
Mystified Moa
Posts: 5
Joined: Wed Jan 02, 2019 6:29 am

Re: BT email account

Wed Jan 02, 2019 10:22 pm

Have tried adding email account and all I get is "Your email provider has indicated your email settings are not correct" I am using the same settings as for Mailwasher Pro and my email program Outlook and K9 (mobile). So why can't I add an account?
User avatar
nick.bolton
The Big Cheese
Posts: 1761
Joined: Thu Aug 28, 2008 4:02 pm

Re: BT email account

Thu Jan 03, 2019 7:56 am

Usually this would indicate your password is incorrect. Are you able to send me a private message with a screenshot of these settings in the mobile version?
ib12
Mystified Moa
Posts: 5
Joined: Wed Jan 02, 2019 6:29 am

Re: BT email account

Thu Jan 03, 2019 1:01 pm

Screenshot_20190102-234812_MailWasher.jpg
Screenshot_20190102-234812_MailWasher.jpg (368.95 KiB) Viewed 663 times
Although it's saying the password maybe incorrect I know it isn't as it works with Outlook on PC and on Android phone mail app. The settings for pop3 are the same as Mailwasher Pro and Outlook.
User avatar
nick.bolton
The Big Cheese
Posts: 1761
Joined: Thu Aug 28, 2008 4:02 pm

Re: BT email account

Thu Jan 03, 2019 4:34 pm

Thanks. That's odd then. Do you have any unusual characters in your password like * ?
ib12
Mystified Moa
Posts: 5
Joined: Wed Jan 02, 2019 6:29 am

Re: BT email account

Thu Jan 03, 2019 8:04 pm

No just letters & numbers
User avatar
nick.bolton
The Big Cheese
Posts: 1761
Joined: Thu Aug 28, 2008 4:02 pm

Re: BT email account

Thu Jan 03, 2019 8:09 pm

Well, I'm sorry but I just don't know what the issue would be. That message is what we get back from the ISP and usually means an incorrect username or password. We don't get any logs for this either. Another thought is that they might be blocked it based on security because it's a hosted app, so our server for this is in the USA (Oregon). Perhaps BT have a setting to show where this has tried to be used and you can unblock it? (Like Gmail)
ib12
Mystified Moa
Posts: 5
Joined: Wed Jan 02, 2019 6:29 am

Re: BT email account

Thu Jan 03, 2019 10:28 pm

I'll check with BT, thanks.
User avatar
michaelkenward
Guardian Gecko
Location: West Sussex
Posts: 276
Joined: Thu Oct 23, 2008 10:59 pm

Re: BT email account

Sat Jan 05, 2019 4:29 am

BT doesn't work with Mailwasher here either.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>47c4b4f66a90fe632a552726d89377bb</ID><DT>2019-01-04 15:22:12</DT><MWPEXCEPTION><UID>Exception e12a485e89b54266dce70e5c8bae1f1c</UID><AID>Acct2008558026</AID><SOURCE>IMAPservice::GetFolders</SOURCE><MESSAGE>IMAPservice::GetFolders - SocketException - GetLine failed() failed with code 0: The operation completed successfully.</MESSAGE><ADDXML><TYPE>IMAPFOLDERS</TYPE><SEVERTYPE>IMAP</SEVERTYPE><HOST>mail.btinternet.com</HOST><PORT>993</PORT><ACCOUNT_TEXT>xxxxxxxxxxxxxxxxx_btinternet_com</ACCOUNT_TEXT><ACCOUNT>Acctxxxxxxxxxxxxxx</ACCOUNT><USER>xxxxxxxxxxxxxxxx@btinternet.com</USER><LOGINTYPE>1</LOGINTYPE><SSLMODE>1</SSLMODE></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>

BT has a wonderful ability to use settings that screw up anyone who dates to try to use its system with alternative hardware or grown up software.

For example, it uses an implementation of IPv6 that many hardware makers do not support.
MK
MW Pro 7.5.0 Lifetime licence.
Android 1.4 on Asus Nexus 7 and LG Nexus 4

Windows 10 64-bit + Asus Z-170-K + Intel i5-6500 + 512GB Samsung SM951 M.2 PCI-e AHCI SSD + Corsair 16GB DDR4 Red Vengeance LPX 2400MHz Memory
User avatar
nick.bolton
The Big Cheese
Posts: 1761
Joined: Thu Aug 28, 2008 4:02 pm

Re: BT email account

Sat Jan 05, 2019 7:50 am

We did find that people with BT emails and passwords containing an asterisk wouldn't work in MailWasher (something we'll fix up), if you go to Mailwasher>>Help>>User Files, then that will open a Window. Go to the Logs folder and for the BT logs, you should see a more specific error message if you can post that.

Return to “Mobile for IOS/Android/Windows Phone 8”