link to latest beta version

[Teljeur]

After an auto-update to version 4.1.4 an old problem got back. After the update HideAway V 4.1.4 starts automatically. Initially, the checking updates windows is shown. After that, the Starting window, and then the process shuts down.

Is there a link to the latest beta version of HideAway so I can install it manually?

[rusticdog]

Hi there

Yup sure, use https://www.firetrust.com/products/hide ... n/download

Cheers

[Teljeur]

Thanks,

I uninstalled HideAway 4.1.4, rebooted and deleted all folders related to HideAway. Rebooted, run AVG PC Tuneup and rebooted again. Installed HideAway 4.1.4

This worked before but not this time. I noticed a different error message in the log.log file, see attachments

[nick.bolton]

Can I get you to please try this.

Perhaps send us a screenshot when it crashes or copy/paste the output.

Make sure HideAway is shut down. This is a command line version again.
Download here:
http://cdn.firetrust.com/downloads/hide ... f-test.exe

Then find the file in Explorer (probably in Downloads), and in the top title bar in Explorer, type cmd and press enter. That will bring up a black command line screen.

Type
hideaway-wpf-test.exe 2 1

Then press enter.

When it crashes, can you please send me the screenshot or copy/paste the output.

Thanks!

[Teljeur]

Well, that seems to work. My ip is redirected to ;
My IP Address Is:
IPv6: 2001:19f0:5800:8b4a:5400:ff:fe12:7901

IPv4: Not detected
ISP: Choopa, LLC
Country: United States

The output of the cmd;
Packet Init
Start Packet Thread
Start Packet Thread
Press enter key to stop...
Ping: 610

[nick.bolton]

Thanks, is that command line version still running now?

That ping value seems high, are you on Satellite internet?

[Teljeur]

nope, I don't have cable or anything like that. I living in a place that only got a 4G internet connection. And I killed the command line version because it was indeed slow.

[nick.bolton]

Thanks for the info, there seems to be a pattern here - it seems to be affecting people on slower, higher latency connections.

[nick.bolton]

Can you please try this version

http://cdn.firetrust.com/downloads/hide ... -setup.exe

It has more logging around the Registry. What antivirus program are you using? It seems like something is preventing HideAway from running other processes.

[Teljeur]

Tried HideAway 4.1.6, no luck, after the HideAwayDriverSetup.exe it shuts down.

I am using Webroot SecureAnywhere

[nick.bolton]

Could you please post the logs again. Can you also check in SecureAnywhere that HideAway is not being blocked?

[Teljeur]

HideAway is not blocked in SecureAnywhere. I tried HideAway with all options disabled in SecureAnywhere, and I added the file HideAway.exe to the allow list in SecureAnywhere. Makes no change.

[nick.bolton]

Thanks for this

What other security software do you have installed on your PC? HideAway.exe tries to launch/spawn other executables, eg: reg.exe to check the registry and see if the driver is installed and it is being blocked by a 3rd party application on your PC. It's also blocking Update.exe and HideAwayDriverSetup.exe

[nick.bolton]

Hi, we found a bug in a 3rd party program we're using which would have made the first install not working properly
Can you please try this version
http://cdn.firetrust.com/downloads/hide ... -setup.exe

And see if it fixes the issue.

[Teljeur]

Same result but this time a different error message in the log.log