No email accounts log in

[philsbbs]

Since yesterday gettings Failed to log into POP3 Server or IMAP server.

I have sent support logs in advance.


Thanks as always. Phil

[philsbbs]

Mailwasher In is allowed in the firewall not that I touch that.

Also the passwords will log in to the webserver app for email with no issues.

[rusticdog]

Yeah that's a weird one, I take it Outlook is having no issues ?

The errors in the logs are a failure to resolve to server name to the IP address. If you haven't rebooted the machine lately, I'd try that first.
Do you have an antivirus program with an email scanning component ? As that might be intercepting the communications between MailWasher and the server, if so, disable the email scanning aspect.



Note related to this issue, but as some other issues have been resolved under Help >> uncheck Log Protocol >> as that will reduce the load on MailWasher.

We also have .38 version
http://cdn.firetrust.com/downloads/mail ... _12_38.exe

[philsbbs]

Yep outlook is fine.

It was only recently rebooted but I do one now and see what happens.

If same I try the .38 version install.

[philsbbs]

reboot and unticking Log Protocol now change.

I install .38 now.

[philsbbs]

still no change despite .38 install logs sent again.

[rusticdog]

OK, just Windows Firewall ? And I guess there's nothing you can think of that has changed on the machine, no other programs installed or uninstalled etc..


On startup MailWasher is unable to access the registration server, and then unable to create a network connection to the accounts, however you can send Logs. So it clearly is able to establish a connection on the port for sending an email.

Try changing one account under Settings >> Accounts >> Incoming >> Advanced >> check the SSL option >> Save >> does that account then work ?
It doesn't matter which account you choose, they all support SSL.

[philsbbs]

No luck testing the connection. Even dropped firewall to on another account.

Logs sent,

[rusticdog]

OK, try installing the C++ libraries. MailWasher uses these for connectivity.


Microsoft Visual C++ 2008 Redistributable Package:
http://www.microsoft.com/download/en/de ... g=en&id=29


Visual C++ Redistributable Package:
http://www.microsoft.com/en-US/download ... x?id=40784

Be worth checking Win Updates after install as well.

[philsbbs]

Both installed with no issues.

No Windows 10 updates afterwards.

Wonder if its related to build 20150 /

[rusticdog]

That would be annoying if it was. Is there a System Restore point you can go back to when MailWasher was working ?

[rusticdog]

You could also trying opening a Command Prompt and
PING mail.server.com
Where mail.server.com is the server address for one of the accounts. This will return an IP address, which you can then enter into MailWasher as the server address.

[philsbbs]

that work so DNS issue.

[philsbbs]

Hi,

I have solved the issue the problem is windows 10 insider preview 20150.

Did a roll back 19645 and no issues.

Might be worthing testing on some VM in case maybe bad luck my end lol but glad to be back up.

Thanks for quick replies.

[philsbbs]

All emails reloaded fine and normal service is back in action.