unable to add an eMail account in the mobile Android version

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
Chinghisskhan
It begins with a single step
Posts: 1
Joined: Sun Jun 18, 2023 10:19 pm

unable to add an eMail account in the mobile Android version

Sun Jun 18, 2023 10:23 pm

I am unable to add an eMail account in the mobile Android version:

“We could not determine the correct settings for your email account, please complete these below.”

All settings and the password are exactly like on the desktop version, Outlook, BlueMail on Android, etc... and they are all correct.

Please help.
gingbat
Least Evil Firetrust Employee
Posts: 1789
Joined: Mon Jul 28, 2008 4:04 pm

Re: unable to add an eMail account in the mobile Android version

Mon Jun 19, 2023 6:46 am

Yes, if all settings are correct, it's possible that your email account has additional security measures, such as OAuth or two-factor authentication, which MW Mobile doesn't support yet.

If that's the case, MW Mobile won't work with your account.

Unfortunately, the mobile version's logging system is limited, so we can't pinpoint the exact cause of the error.

We're currently working on an update, but it will take some time before it's ready.

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