problem after update

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
sloppy33
Active Albatross
Posts: 134
Joined: Tue Aug 13, 2013 6:53 am

problem after update

Fri Sep 01, 2023 12:29 am

Hi all, had an update to MW pro come in today and now the prog will not check mail and neither will it wash. What has gone wrong please.
gingbat
Least Evil Firetrust Employee
Posts: 1789
Joined: Mon Jul 28, 2008 4:04 pm

Re: problem after update

Sat Sep 02, 2023 7:27 am

Please check your settings for this account within MWPro under, Settings>>Accounts, click your email account then click the "Incoming" tab.

Ensure you have the correct POP3/IMAP server and username entered there, and re-type your password in case it was corrupted somehow.

NOTE: you can get settings for most ISP's (not personal domains) here: http://www.emailsettings.email/


If this fails, can we please have some logs as per below directions:

- Use MWPro until you get the problem,
- Click Help>>Send Support Logs.
- Write a note referring to this post (copy/paste the link from the address bar in your web browser)
- Click "Send Logs"

Then, reply to this to let me know the logs have been sent in case they do not arrive for any reason...
sloppy33
Active Albatross
Posts: 134
Joined: Tue Aug 13, 2013 6:53 am

Re: problem after update

Mon Sep 11, 2023 4:40 am

All sorted now thank you, I just have to get Thunderbird to talk to gmail.

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