An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
gingbat
Least Evil Firetrust Employee
Posts: 1789
Joined: Mon Jul 28, 2008 4:04 pm

Re: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Tue Nov 14, 2023 8:55 pm

If still problems, please try this....

(NOTE: I advise a backup before any updates via File>>Export within MWPro just in case any unforeseen issues)

* open Mailwasher Pro and click, Settings>>Accounts, click your account and click, "Remove Account", click, "Yes, remove it",
* In Mailwasher Pro click Help>>User Files, open the cache folder and delete the folder named, "MSAL" close and restart Mailwasher Pro.
* In Mailwasher Pro click, Settings>>Accounts>>Add Email Account, type any name for this account you like, enter your email address and click Save.
* Click the Incoming tab and click "Sign in with... (your provider here)", follow the prompts and you'll be asked for permission to allow MW access to the account, ensure you agree to this.
* If it shows successful, click Save again on the outgoing tab, refresh folders on the IMAP tab (IF asked) and you are all set.
atiamplan
Student Sheep
Posts: 19
Joined: Mon Nov 28, 2022 11:58 am

Re: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Tue Nov 14, 2023 9:17 pm

Installed v7.12.188 and everything appears to be working normally again. Thank you to everybody involved in bringing this fix to us in such a short space of time.
trevor the worker
Mystified Moa
Posts: 5
Joined: Sun Nov 12, 2023 10:00 pm

Re: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Tue Nov 14, 2023 10:31 pm

Installed version 7.12.188 on three computers, all working fine. Thank you for both the new version and the temporary fix.
philsbbs
Active Albatross
Posts: 173
Joined: Sun May 21, 2017 9:34 pm

Re: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Tue Nov 14, 2023 10:49 pm

new version working for me.
Len_Lekx
Rattled Rabbit
Posts: 3
Joined: Sun Nov 12, 2023 2:59 pm

Re: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Tue Nov 14, 2023 11:29 pm

Stu wrote:
Tue Nov 14, 2023 7:13 pm
Len_Lekx wrote:
Tue Nov 14, 2023 3:58 pm
I updated to 1.88 - got repeated error messages that my logins failed. Jumped back to 1.25 - still getting the errors. I'm trying to figure out what got altered in the transition...
7.12.188 now works
Not for me, it didn't. Plus, I think it messed with my settings. I can't get into any of my Yahoo accounts to download my messages - I tried many different settings last night, but nothing worked... many times when I tried to save my changes, I got a "Connection to server failed" message.

I'll try again, but I'm skeptical...

Update...

NOW it works. Don't know why, but it seems to accept OAUTH security now. (Last night, it didn't...)
BUT - it doesn't want to save settings when I change from SSL/TLS to OAUTH

Update #2...

After a restart, I was unable to log in to one of my accounts. I removed the old account and set up a new one - it seems to work now...
Last edited by Len_Lekx on Wed Nov 15, 2023 10:27 am, edited 1 time in total.
kaskade
Travelling Tuatara
Location: Essen
Posts: 39
Joined: Sat Mar 29, 2014 7:56 am

Re: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Wed Nov 15, 2023 12:19 am

Mailwasher works fine again, many thanks to all!
anyoneinracks
Mystified Moa
Posts: 7
Joined: Sun Jan 17, 2021 1:36 am

Re: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Wed Nov 15, 2023 12:38 am

Updated to 7.12.188 now works fine. Thanks for a quick fix.
Yvegem
It begins with a single step
Posts: 1
Joined: Wed Nov 15, 2023 3:17 am

Re: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Wed Nov 15, 2023 3:31 am

Fixed with on-top install MW Pro 7.12.188.
Thank you !
fdispensiere
Rattled Rabbit
Posts: 4
Joined: Sat Jan 06, 2018 4:46 am

Re: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Wed Nov 15, 2023 4:32 am

atiamplan wrote:
Tue Nov 14, 2023 4:03 am
I've just seen the post from @gingbat saying that the "Problem confirmed only for Windows 11". This is incorrect, as many Windows 10 users are affected too, including myself.

I am running MWP on Windows 10 Enterprise 22H2 Build 19045.3636 and confirm that the issue persists on my laptop Windows 11 laptop too.
MWP also not working on Win 8.1 64-bit system.
ataraxy
Knowledgeable Kea
Posts: 1947
Joined: Thu Feb 26, 2009 1:17 pm

Re: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Wed Nov 15, 2023 4:56 am

fdispensiere wrote:
Wed Nov 15, 2023 4:32 am
MWP also not working on Win 8.1 64-bit system.

Is this with v7.12.188?

See viewtopic.php?f=16&p=168432#p168432 if you need to get the new version.
Windows 10
OldNavy
Mystified Moa
Posts: 7
Joined: Mon Nov 13, 2023 7:10 am

Re: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Wed Nov 15, 2023 6:14 am

No luck checking mail on my gmail account, can't figure out why it's failing......
User avatar
Adendum
Student Sheep
Posts: 10
Joined: Tue Jul 28, 2015 7:03 am

Re: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Wed Nov 15, 2023 7:52 am

Yup, Me too.
But this fixed it...
See viewtopic.php?f=16&p=168432#p168432 if you need to get the new version.
Geoffers
Rattled Rabbit
Posts: 2
Joined: Tue Jun 13, 2017 4:08 am

Re: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Thu Nov 16, 2023 2:46 am

All okay again!

Thanks guys!
ataraxy
Knowledgeable Kea
Posts: 1947
Joined: Thu Feb 26, 2009 1:17 pm

Re: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Thu Nov 16, 2023 4:52 am

OldNavy wrote:
Wed Nov 15, 2023 6:14 am
No luck checking mail on my gmail account, can't figure out why it's failing......

Try deleting the account and then adding it again. If that doesn't work, please start a new thread so that your problem doesn't get lost with all the other messages in this one.
Windows 10
additude
Student Sheep
Posts: 20
Joined: Wed Dec 10, 2008 8:50 am

Re: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Thu Nov 16, 2023 4:54 am

OK, so .188 fixed everything, except that I lost all spam filtering. All emails are not marked, and I need to re-mark them good and bad. I suppose something to do with Bayesian? Any way for me to get it back as previously?
Thanks.

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