SETTINGS/FILTER problem...

[swowner]

Lately, when I add a new filter - it just doesn't work. I go through the normal process of ADD FILTER, DESCRIPTION, ADD RULE and select ENTIRE MESSAGE. Could I have exceeded the number of rules possible?

Thanks!

[gingbat]

No, there is no limit so that wont be the issue... possibly post a screenshot of the text you are trying to filter, and the filter itself and we can take a look?

[swowner]

Will do next time I try. Thanks!

[swowner]

No, there is no limit so that wont be the issue... possibly post a screenshot of the text you are trying to filter, and the filter itself and we can take a look?

OK - here are two images...Thanks for your help.

E-MAIL I WANT TO CATCH FOR DELETION



RULE TO CATCH IT

[gingbat]

Yes, likely that text has a hidden character somewhere within the text in the body of the email, so often a sentence in a filter wont work because of it...

You'd need to go to the actual email in MW, click on it, then click Show email info >> Source to see what the actual text is.....

[swowner]

Yes, likely that text has a hidden character somewhere within the text in the body of the email, so often a sentence in a filter wont work because of it...

You'd need to go to the actual email in MW, click on it, then click Show email info >> Source to see what the actual text is.....

Went into a new message and did my normal thing. That didn't work - so, went into source and picked out a word. That didn't work either. I will just learn to live with the way it is working now.

Thanks for your assistance.

[gingbat]

Yes, a simple one word filter should definitely work... you are welcome to send the email in question, a screenshot of the filter you are trying, (and refer to this post) to support at firetrust dot com and I can do some tests here if you wish?

To do this, open MWPro and click the "Show email info" link just above the preview pane, (Click View>>Preview Pane if you do not have this enabled) then click the "Source tab.

That will show the raw text of the email, copy that into a new txt file (click in the email and click ctrl A to select all, then click Ctrl C to copy) and send as an attachment.

NOTE: howtoo video here: https://1drv.ms/v/s!Ak8zLigJcntT4l8m7NK ... S?e=koBdby

Cheers!

[urerefu]

Thanks for the clear steps and the video you placed https://1drv.ms/v/s!Ak8zLigJcntgeometry dash liteT4l8m7NKes3a69h5S?e=koBdby!
I’ve just sent over the email source as a .txt attachment along with a screenshot of the filter I'm testing. Fingers crossed the one-word filter will catch it.

[gingbat]

Nothing come through yet sorry...? can you please check it was sent to support at firetrust dot com? (replace the 'at' with @ and the 'dot' with . )

Cheers!