New Mail Washer Speed

[stan_qaz]

Collecting mail off a server is not rocket science and neither is getting a responsive GUI in a reasonably well programmed application. I don't know what you guys are writing but as far as I am concerned questions like "what is slow' in the new mailwasher GUI means to me the testers are either blind or the testing is done on a CRAY supercomputer running windows. Get yourself a low budget / low speed PC and try to get the new version running fast on that. You may find an improvement in customer responses and you may also be able to see the obvious. The new Mailwasher 2010 speed sucks and I feel as though I have wasted a tenner!

The beta testers aren't blind or stupid, the speed issues were initially so bad I had to buy a new computer just to run the betas! Even my newer computer was sluggish until I gave it more RAM and a WD black series hard drive. Others both beta testers and regular users with older slower computers have provided similar feedback.

You can ask for your money back but I'd sure rather you hang about and continue to complain about speeds with each new release. Maybe they can get closer to the performance we see in v6 (can't get all the way there due to the more complex spam evaluations) if enough folks complain.


yahoobenyahoo That is an excellent issue on the friends list, I don't use it much as I keep getting forged messages that fool it but it is silly to have to sit and wait just to open the tab and fill the list when you wanted to do something else. Part of the delay is that the friends list is stored in the database, not a text file and it is converted to regex code for faster evaluation and to support coming enhancements to reduce the forgery problems and other user requests.

My biggest gripe right now is the filter evaluation speed, get a bunch of complex filters in place and best have a couple minutes if there is much mail coming in. Second in line is the move/mark speed already mentioned, on my system it really got bad after checking a big batch of messages, worse if bolding unread was enabled, that may be fixed in the next release so I'd hang on to see how that goes. I pulled down 40,000 some messages into the latest beta version with good results last night with good results.

The firetrust folks have been working on this program for a long time and there have been a good number of folks beating on the beta code, a huge number of bugs, UI glitches and improvements have been made. They still have a pile of bugs from the beta testers, suggestions for more features and fixes for stuff that is not quite right and just picky stuff like spellink err0rs. Now the users get their say and firetrust can prioritize work based on the complaints they get.

[therealex]

I'm getting pretty fed up with this new version. It's slow, I see no improvements to compensate for "upgrading" - hey, were any of the designers involved in Vista?

Sorry, had to say that.

All I wanted was for version 6 to NOT jump around when previewing mail. Instead of that bug fix, I got this bloatware with a bunch of features I don't want. I've recommended MW to hundreds of people (I'm a freelance tech), but I just can't recommend this version. I'm not even going to put the free 2nd copy on my wife's computer until the speed issue is addressed.

How about fixing the bug in version 6, charging us $10 for THAT upgrade, and leave it at that?

[therealex]

Well, I've given up and have gone back to MW 6.5.3. I'll keep MWP installed, in case the speed issue ever gets resolved, but I must say I'm pretty disappointed. It's just not useful in the current version.

[rusticdog]

Thanks for responding, Sidewinder. I've now gone in and made some setting changes, but it turns out I only had it set to 200 lines. I've now changed it to 50 lines to see if that makes any difference.

For what it's worth, when I check mail, it takes about 20 times longer with the new MW than it did with my old one. Right now I'm running both, so if I get too frustrated with the new one, I just check the old one. I know they are supposed to have made all kinds of improvements, but did it have to come with so many disadvantages when it comes to time?

Ruth I just emailed you a special version of MailWasher that has more logging in place to hopefully determine why the slowness you were experiencing was happening.


Thanks

[Helvetica]

Mine is also sooooo slow checking for email and when it times out on one address it doesn't even bother to check the other addresses. I have tried all kinds of settings with and without SSL etc. but I have never known a program to be so slow checking for emails. Even on my ancient laptop which still uses a very early version of Mailwasher, picking up emails is almost instant.
I also cannot see where you can just check for emails from one particular email address (in the old version it used to be under Tools..Check for New Messages.. and a list of email addresses.
Fortunately I still have the older versions so I will be de-installing this version and re-installing the new version.
I don't want pictures of spectacles, boxes, keys etc. I want just the word Check Mail, Tools etc. Keep it Simple.
My old Mailwasher worked perfectly. This new one has completely knackered all my settings, so I will have to start afresh. I am truly not a happy bunny.

[rusticdog]

Mine is also sooooo slow checking for email and when it times out on one address it doesn't even bother to check the other addresses. I have tried all kinds of settings with and without SSL etc. but I have never known a program to be so slow checking for emails. Even on my ancient laptop which still uses a very early version of Mailwasher, picking up emails is almost instant.
I also cannot see where you can just check for emails from one particular email address (in the old version it used to be under Tools..Check for New Messages.. and a list of email addresses.
Fortunately I still have the older versions so I will be de-installing this version and re-installing the new version.
I don't want pictures of spectacles, boxes, keys etc. I want just the word Check Mail, Tools etc. Keep it Simple.
My old Mailwasher worked perfectly. This new one has completely knackered all my settings, so I will have to start afresh. I am truly not a happy bunny.

You already had posted this information where you were offered assistance, it's not really useful to post again in another thread.

[jebreedingjr]

I have started experiencing slow responsive times with MailWasherPro 2010. The program had been working really great. It is a vast improvement over the old version of MailWasherPro. When the program was working good for me it was a little slower than the old version of the program. But that is to be expected since the new version does so much more. I do not understand some of the criticism that I see in posts about this new version. If I have done something to cause the program to slow down I cannot figure out what it was. I do have a number of filters. But they did not seem to slow the program down when it was working at acceptable speeds. Now it takes in excess of 15 minutes to load 100 email whereas it had been able to accomplish the task in about a minute. Also, now when I click on the trash icon to delete an email it takes maybe 5 seconds for the check to show up. Before this happened almost instantaneously. I have tried unchecking all of the filters, but that does not seem to make any difference. I have also reduced the number of lines downloaded from 100 to 20, but that did not seem to make any difference. So I remain puzzled. The fact is the program had been working at an acceptable speed for downloading email and was quite responsive to clicking the trash icon. Should I uninstall the program and install it again? If I uninstall the program will I lose all of the filters that I built? I would hope that I would not need to build them again. Thanks, Sunny

[Michael]

I have started experiencing slow responsive times with MailWasherPro 2010. The program had been working really great. It is a vast improvement over the old version of MailWasherPro. When the program was working good for me it was a little slower than the old version of the program. But that is to be expected since the new version does so much more. I do not understand some of the criticism that I see in posts about this new version. If I have done something to cause the program to slow down I cannot figure out what it was. I do have a number of filters. But they did not seem to slow the program down when it was working at acceptable speeds. Now it takes in excess of 15 minutes to load 100 email whereas it had been able to accomplish the task in about a minute. Also, now when I click on the trash icon to delete an email it takes maybe 5 seconds for the check to show up. Before this happened almost instantaneously. I have tried unchecking all of the filters, but that does not seem to make any difference. I have also reduced the number of lines downloaded from 100 to 20, but that did not seem to make any difference. So I remain puzzled. The fact is the program had been working at an acceptable speed for downloading email and was quite responsive to clicking the trash icon. Should I uninstall the program and install it again? If I uninstall the program will I lose all of the filters that I built? I would hope that I would not need to build them again. Thanks, Sunny

Hi Sunny, just a quick check, what version are you using? If you click on Help->About, the version should be shown somewhere there. We've had some people experience slow response times like yours after they've had it running for quite a while. We're still trying to get to the bottom of why this is happening. Does this slow response still persist after you restart MailWasher?

To answer your uninstall question, there's an option when you uninstall to keep your user files, if you click yes, then all your user data will be kept.

[jebreedingjr]

Hi Michael, I am running Version 2010 1.0.19. The problem still persists after I restart MailWasher Pro and also after I reboot my computer. In the beginning it was working great. If you have anything you would like me to try please let me know. However, I am now about to head to bed as it is 1:30 AM here. I will look back for any response, and you can also email me at <removed : rusticdog>. Thanks, Sunny

[jebreedingjr]

Hi again Michael, I forgot to mention I have also discovered a problem when I try to Wash Email. If there are very few, say only 3 to be deleted, they get deleted, but it is slow. However, if I download 100 email and try to delete all of them none are deleted. Instead, I get an undetermined Error. Thanks, Sunny

[Michael]

When you get a chance, the next time these wash lags/errors happen, could you send over some logs through Help->Send Support Logs and enter chris in the ticket field. Please also put in a description of the problem and post a reply when you've sent the logs. We get quite a few a day and this should help us identify yours easier. Hopefully we'll be able to see something in there that'll help get closer to what might be causing the issue. Thanks.

[jebreedingjr]

I have sent the logs as requested. There are two cases. In one there were 31 email. It was possible to Wash these email. In the second case there were 100 email. I encountered problems when trying to wash these email. I gave the details with my submission. I hope this helps. Thanks, Sunny

[rusticdog]

I have sent the logs as requested. There are two cases. In one there were 31 email. It was possible to Wash these email. In the second case there were 100 email. I encountered problems when trying to wash these email. I gave the details with my submission. I hope this helps. Thanks, Sunny

OK from the logs the issue was one we have noticed, but the scarcity of the problem made us think that it was only internally tested versions causing this. The quick fix is to go into Help >> User Files >> then exit MailWasher >> go into the cache folder >> delete the crypto folder >> start MailWasher once complete.

However you're going to lose trained emails, Recycle Bin etc...so first you may wish to double check your deleted emails for anything you may want back.

We'll also think of ways we can improve this in the coming weeks as well, but so far apart from some staff, you're the second person I know of to have this issue, so it's very very rare.

[jebreedingjr]

The quick fix really was quick and easy. The program is working great again. I often download 100 email at a time. I get a lot of SPAM. It does take a little longer to download the email with the 2010 version compared to the old version of the program. But since the email are grouped by friends, blacklist, and filtered words it takes me less time to analyze the results. The good news is I am spending less time separating good email from SPAM. Thanks, Sunny

[Sidewinder]

The quick fix really was quick and easy. The program is working great again. I often download 100 email at a time. I get a lot of SPAM. It does take a little longer to download the email with the 2010 version compared to the old version of the program. But since the email are grouped by friends, blacklist, and filtered words it takes me less time to analyze the results. The good news is I am spending less time separating good email from SPAM. Thanks, Sunny

Just a short note. FYI, the new version is actually doing evaluations in parallel with the downloading and with the available tool it can be slower but much more productive.