Unable to contact server

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
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nick.bolton
The Big Cheese
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Joined: Thu Aug 28, 2008 4:02 pm

Re: Unable to contact server

Thu Dec 12, 2013 7:46 pm

Thanks, pretty frustrating for everyone. We've got some things sorted now and plan to have it all up and running tomorrow afternoon
CharlesN
Student Sheep
Posts: 13
Joined: Sun Dec 08, 2013 3:28 am

Re: Unable to contact server

Thu Dec 12, 2013 10:11 pm

Hi nick,

I just tried the mobile version.

It worked once partially .... at 09:03 GMT

I collected some of the mail , and deleted some.

But ... Some mail is still uncollected

dont understand that.

I have checked via another mail anti spam app on my macbook.

I noticed you are still working on it.

Lets see tomorrow.

Regards,

Charles.
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nick.bolton
The Big Cheese
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Re: Unable to contact server

Thu Dec 12, 2013 10:14 pm

Yes, it's not currently collecting email in the background at the moment.
emmrecs
Student Sheep
Posts: 18
Joined: Thu Aug 12, 2010 1:40 am

Re: Unable to contact server

Fri Dec 13, 2013 5:47 am

Problem seems to have returned! Currently 16:45 UK time. Was fine at 09:00 today.
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nick.bolton
The Big Cheese
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Re: Unable to contact server

Fri Dec 13, 2013 11:27 am

Ok, it's back up and running so jump in
CharlesN
Student Sheep
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Joined: Sun Dec 08, 2013 3:28 am

Re: Unable to contact server

Fri Dec 13, 2013 7:25 pm

Hi Nick,

At 06:20 GMT this morning ...

GOOD NEWS.

Its working.

Thank you for your support ...... It seems even faster than it used to be now or that my be my imagination ..not sure .. Yet.

Thanks again,

Charles.
sabarnett
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Re: Unable to contact server

Fri Dec 13, 2013 8:51 pm

nick.bolton wrote:Ok, it's back up and running so jump in
Excellent. Thank you for all your hard work. And, yes, it does seem a LOT faster.

Steve
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nick.bolton
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Re: Unable to contact server

Sat Dec 14, 2013 9:55 am

Great, thanks for letting me know. It took a while to rectify, changed lots of stuff so hopefully its all good from now on
emmrecs
Student Sheep
Posts: 18
Joined: Thu Aug 12, 2010 1:40 am

Re: Unable to contact server

Fri Dec 20, 2013 12:39 am

Has the problem started again?

For nearly two days now, when attempting to sync, MW Mobile gives me a message "No Emails" when my desktop MW Pro is able to find and show me anything up to 12 or more emails awaiting download.

This does not seem to be exactly the same problem as before, at least the message is different, but I wonder whether the fundamental difficulty is still the same?

Jeff
:cry:

UPDATE: it seems my install of MWM had somehow become "corrupted" since an uninstall, fresh download and re-install has resolved the problem. Emails now being picked up by MWM.
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nick.bolton
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Re: Unable to contact server

Fri Dec 20, 2013 2:25 pm

Ok, one of the servers died so people have been redirected to others.
emmrecs
Student Sheep
Posts: 18
Joined: Thu Aug 12, 2010 1:40 am

Re: Unable to contact server

Tue Dec 31, 2013 6:03 am

The No Emails message has returned, with the MWM screen being otherwise blank. Has the problem returned?
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Sidewinder
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Re: Unable to contact server

Tue Dec 31, 2013 6:53 am

emmrecs wrote:The No Emails message has returned, with the MWM screen being otherwise blank. Has the problem returned?
Not seeing this problem with my IPad. Did you try restarting the app.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
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nick.bolton
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Re: Unable to contact server

Tue Dec 31, 2013 8:38 am

No, just checked the servers and they're online
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racker
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Re: Unable to contact server

Tue Dec 31, 2013 8:58 am

Have noticed some hiccups in re- establishing the server-connection upon waking from airplane mode.. Could that be relevant here?
Beta tester.. oh well! ;)..
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nick.bolton
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Re: Unable to contact server

Tue Dec 31, 2013 1:35 pm

@emmrecs We have had a few users say their email accounts were wiped, but sync'd again and all ok. Can you try this. Some reasons an email account is removed if it has trouble connecting or invalid credentials - we'd rather not get banned by keeping trying to connect if there's a problem. Obviously this needs some refinement.

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