Account expired

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
gergster
Mystified Moa
Posts: 7
Joined: Fri Dec 27, 2013 3:45 pm

Account expired

Fri Dec 27, 2013 3:52 pm

Mailwasher pro user on PC
Mailwasher Mobile in iPhone5 ios 7
Today, suddenly, mobile app asks for user name and password
I login, and no email addresses are available, so I try to recreate them.
partway through, the mobile app kicks me out, saying "Account expired, redirect to start screen"
I deleted app, then reinstalled. Same thing.
so, to summarize, the mobile app seems to think that I'm not a legal user (renewed license in October, BTW)
cannot stay logged in, cannot add email accounts, cannot sync on PC (says "not logged in" when I try to sync mobile)

Any ideas?
User avatar
nick.bolton
The Big Cheese
Posts: 1792
Joined: Thu Aug 28, 2008 4:02 pm

Re: Account expired

Fri Dec 27, 2013 3:58 pm

If you haven't used it for a long time, we will expire accounts and it's not in relation to your renewal for Mailwasher Pro, although your issue seems to be a bit different. What was your username? Feel free to email me nick.bolton@firetrust.com with it if you want and I'll look in to it.
gergster
Mystified Moa
Posts: 7
Joined: Fri Dec 27, 2013 3:45 pm

Re: Account expired

Fri Dec 27, 2013 4:42 pm

I use the PC program daily, but the mobile app, less frequently, mainly because of the gmail issue. No matter how many times I tell gmail it's okay, I can NEVER get the mobile app to pick up my gmail messages.

Nick, I just sent you an email with the particulars. Thank you for any assistance you can give me
berrictava
Rattled Rabbit
Posts: 4
Joined: Thu Jan 09, 2014 9:43 am

Re: Account expired

Fri Jan 10, 2014 8:29 pm

How long will it be / dormancy before an account gets expired?
"The words of truth are always paradoxical." steve barbarich
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nick.bolton
The Big Cheese
Posts: 1792
Joined: Thu Aug 28, 2008 4:02 pm

Re: Account expired

Sat Jan 11, 2014 9:02 am

It's 30 days if you don't use it. Otherwise if you change your email account password, but don't update it in the Mailwasher Mobile app, we'll remove it after 24 hours.
REMPLUSRSG
Rattled Rabbit
Posts: 3
Joined: Mon Sep 30, 2013 3:49 am

Re: Account expired

Sun Jan 12, 2014 5:55 am

Hello,

What do I have to do to solve that problem.
I have uninstall and reinstall, same situation.
Try to create a new account with same information: same problem.

Running Android 4.4 on Nexus 4.

Thank you
User avatar
nick.bolton
The Big Cheese
Posts: 1792
Joined: Thu Aug 28, 2008 4:02 pm

Re: Account expired

Sun Jan 12, 2014 6:47 am

Hi, I've deleted your Mailwasher account now, so you can re-create it and add your email accounts again.
REMPLUSRSG
Rattled Rabbit
Posts: 3
Joined: Mon Sep 30, 2013 3:49 am

Re: Account expired

Sun Jan 12, 2014 10:58 am

Hi, was able to re-create MWP account.
After the creation of the first email account, I am not able to create other account: exceed maximum ???
Thank you
User avatar
nick.bolton
The Big Cheese
Posts: 1792
Joined: Thu Aug 28, 2008 4:02 pm

Re: Account expired

Sun Jan 12, 2014 12:45 pm

We recently changed the limit on the mobile to one email account after some server issues. To get around this for now, you can add unlimited email addresses by going to Mailwasher Pro>>Settings>>Sync and sync all your email addresses to the mobile version.
User avatar
cfheinz
Guardian Gecko
Location: Southern California
Posts: 369
Joined: Tue Jul 13, 2010 5:00 am

Re: Account expired

Tue Jan 14, 2014 2:11 am

My Charter account is again missing from MWM. I get the message that indicates that the ISP says the password, etc., are incorrect. They aren't. I've tried several times over a couple of days with the same result. MWP works just fine on the PC using the same settings, as does my email client.
Carl Heinz
Windows XP Pro SP3+, Fortè Agent, iPad Air, MailWasher Beta Tester
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Sidewinder
Weary Womble
Posts: 11678
Joined: Sun Mar 29, 2009 2:05 pm

Re: Account expired

Tue Jan 14, 2014 3:15 am

cfheinz wrote:My Charter account is again missing from MWM. I get the message that indicates that the ISP says the password, etc., are incorrect. They aren't. I've tried several times over a couple of days with the same result. MWP works just fine on the PC using the same settings, as does my email client.
Did you try a resync from MWP?
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
User avatar
nick.bolton
The Big Cheese
Posts: 1792
Joined: Thu Aug 28, 2008 4:02 pm

Re: Account expired

Tue Jan 14, 2014 7:34 am

Ok, can you let me know which email address it was so we can trace it? Feel free to send to nick.bolton@firetrust.com
Thanks
User avatar
cfheinz
Guardian Gecko
Location: Southern California
Posts: 369
Joined: Tue Jul 13, 2010 5:00 am

Re: Account expired

Tue Jan 14, 2014 9:00 am

Synched (again) as Sidewinder suggested. However this is the second time MWM has lost the account in the last couple of weeks.

Nick, I'll email you the address. This is the only email address I use.
Carl Heinz
Windows XP Pro SP3+, Fortè Agent, iPad Air, MailWasher Beta Tester
User avatar
Sidewinder
Weary Womble
Posts: 11678
Joined: Sun Mar 29, 2009 2:05 pm

Re: Account expired

Tue Jan 14, 2014 9:04 am

cfheinz wrote:Synched (again) as Sidewinder suggested. However this is the second time MWM has lost the account in the last couple of weeks.

Nick, I'll email you the address. This is the only email address I use.
Not sure if this is related but FYI!
http://forum.firetrust.com/viewtopic.ph ... 588#p86019
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
User avatar
cfheinz
Guardian Gecko
Location: Southern California
Posts: 369
Joined: Tue Jul 13, 2010 5:00 am

Re: Account expired

Thu Jan 23, 2014 4:08 am

The Charter account has died again in MWM.
Carl Heinz
Windows XP Pro SP3+, Fortè Agent, iPad Air, MailWasher Beta Tester

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