Certain things about filters don't seem to work

[jumper77]

Hi everyone. This is my first post here and thank you for reading. I'm using the most current version of the software, but it's the free version.

I have an issue with filters. When I make a filter and set it to auto-delete an email that matches that filter, it doesn't delete the email. I have several filters like this and I can't seem to make it work. Here's an example:

if this word is in the from field, then delete the email. But nothing happens when I get another email that matches the filter.

Any ideas?

Note: I really like the software

[TrustFire]

Can you lend an insight . . . . . . . all the steps leading us to be able to reproduce the auto-delete issue you've been facing — screenshot/s of your auto-delete filter would be welcome.

[jumper77]

Thank you for your reply. I just made these screen shots. If you need more information, just ask.

[TrustFire]

Filter_For_The_Word_naked.png (34.89 KiB) Viewed 4577 times

Spam_Score_For_Auto-delete.png (28.57 KiB) Viewed 4577 times

2_Conditions_For_Success_Of_Auto-delete.png (110.4 KiB) Viewed 4577 times