unknown error

[rusticdog]

Damn, feel like we need to rework this whole caching thing.
A restart of MW is the only viable thing once that Identical Thread error happens. MailWasher should do the right cleanups, and release the locks on the files when this happens as well to ensure the backups can process.

[philsbbs]

mail downloaded ok after reboot.... backups are running now, fingers crossed.

[philsbbs]

First backup results.

Mailwash



Backup start: 06/12/2020 13:09:32

Backup end: 06/12/2020 13:33:00

Time taken: 0 Hours, 23 Minutes, 29 Seconds

Size of copied data: 46.7 MB

Number of files processed: 197

Execution type: Manual

Computer/Account: DOWNLOAD / Administrator

Windows version: 10 Pro (64-bit) (B.20270)

Backup result: Backup completed successfully


Backup start: 06/12/2020 13:09:32

[philsbbs]

spoke to soon its hanging on evaluating again and schedule task has not run, should have run twice since reboot.

[rusticdog]

Can you tell the backup system to ignore the .....AppData\Roaming\Firetrust\MailWasher\cache\crypto folder ?

[philsbbs]

Yes I can but if I need to move or do a restore what would be lost ?

[rusticdog]

Yes I can but if I need to move or do a restore what would be lost ?

Yeah I should have mentioned that, that would be Learning and the Recycle Bin data.

[rusticdog]

Alternatively it might have a setting to skip an in use file ?

[philsbbs]

Already have the skip locked/in use files.

Once again its hang today on evaluting last email and schedule has not run. Have to keep closing it down and reloading and do a manual scan..

[philsbbs]

What makes things worse is when its stuck on evaluting you cannot access the wash mail to remove spam as it's greyed out.

[rusticdog]

What makes things worse is when its stuck on evaluting you cannot access the wash mail to remove spam as it's greyed out.

Try clicking on the drop down beside Check Mail, and check a single account and see if that clears the state that MailWasher is getting stuck in.

[philsbbs]

Try clicking on the drop down beside Check Mail, and check a single account and see if that clears the state that MailWasher is getting stuck in.

It does any news on a solution to the hang and schedule issue ?

[philsbbs]

just caught what happens after a manually check... the schedule just run and downloaded the mail then got stuck on evaluating the last message, which will only clear by another manually check.

any ideas on the solutions yet ?

[philsbbs]

just upgraded to 7.12.48 hoping my problems will be solved.

[rusticdog]

I honestly think we need to rework some parts of MailWasher for this, the email volume wasn't what we anticipated 10 years ago when some of the internals were designed, so the internal caching and other mechanisms are just not up to scratch.

In the interim, anything you can do to reduce load would help. If I recall you were using POP and using IMAP you could tell MailWasher to only retrieve Unread emails from the last xx days instead of the full inbox which could assist.