Mailwasher Pro 7.12.173 Closes after Opening

[gmcotton]

I might as well add my name to the list. Same issues. Was working fine yesterday (1 September 2023) came to the PC this morning and noticed it wasn't open. Didn't recall shutting it down as it normaly runs 24/7. Started the program and it opens, checks account and immediately closes. Like others tried different things - repair install, run as admin. No joy. Hopefully this gets resolved quickly. Running Win 10 Pro 22H2 on HP Z Book 32GB RAM

Checking Event View it appears it started 1 September but I didn't notice until this morning.

Faulting application name: MailWasherPro.exe, version: 2023.7.12.173, time stamp: 0x64eabb1f
Faulting module name: MWPappDLL.dll, version: 0.0.0.0, time stamp: 0x64e8204c
Exception code: 0xc0000005
Fault offset: 0x000df5c4
Faulting process id: 0x45e0
Faulting application start time: 0x01d9dcd33cfe0c6a
Faulting application path: C:\Program Files (x86)\Firetrust\MailWasher\MailWasherPro.exe
Faulting module path: C:\Program Files (x86)\Firetrust\MailWasher\MWPappDLL.dll
Report Id: 49bb7a1e-22ac-48f1-9403-ab2ad89da1ea
Faulting package full name:
Faulting package-relative application ID:

Application: MailWasherPro.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 78EAF5C4

[jpwd57]

12.30 pm mailwasher (latest version) works again for me on windows 11. Possible error / bug with Firetrust ?

[furax69]

@jpwd57
English forum here

12:45 it still doesn't work for me... On no computer

[VanellaM]

This is also happening to me, it started yesterday. Also, glad to see its not just me!

windows 10 latest version, no other changes

[trois]

Same issue.
Reinstalled 7.12.6 - works fine.

7.12.6 ?

Not listed here: https://www.firetrust.com/products/mail ... change-log

[johnnysaint]

Same for me

[JrwolfKs]

I'm having the same problem. All it keeps saying is:
Mailwasher has stop working: A propblem caused the program to stop working correctly. Please close the program.
This is the new beta version

[spewak]

Same here. Initially, I was excited as this new version did indeed fix the OATH issues. Now, my excitement is gone and closes quickly.

[Ragdd]

Had the same problem.
After manual install all Windows 10 updates, Mailwasher crashes at Windows startup when emails are waiting in my email accounts.

Fixed it by removing Mailwasher Pro but leave data like accounts on your PC (Mailwasher Pro asks it when uninstalling itself to leave accounts on computer)..
Then install the previous version of Mailwasher Pro (7.12.125).

You can find the older versions of Mailwasher Pro here.
https://www.firetrust.com/products/mail ... change-log

[Pekka Sippola]

Same here, began yesterday. On Win 8.1 laptop when starting evaluating posts Mailwasher crashes.

>>Then install the previous version of Mailwasher Pro (7.12.125)

OK, it worked!

[photophart]

Same problem here with 7_12_173. Dropped back to 7_12_125 and that's working OK.
To DL an older version right click the download link and open in a new tab. DL then proceeds automatically.

[emmrecs]

You can find the older versions of Mailwasher Pro here.
https://www.firetrust.com/products/mail ... change-log

But the download link on that page doesn't seem to work?? Clicking on any of the links produces no response.

[bobcox]

Same here and the program no longer opens with Windows. Also update check delvers 'Access is denied' Repair option from instal has not effect.

[mickr69]

I have the same issue today 2nd Sep 2023 app crash, never known problems like this before with MailWasher, really stumped without it .
Been using it for many years. I'm annoyed there's no direct quicker support.
Just renewed recently too.

[moggy9]

Discovered MW pro not working 9am this morning. Just shuts down immediately after opening.